About Total Systems Development, Inc. Consulting company in Lexington, United States
2. Create synergy through teamwork.
3. Treat everyone with mutual trust and respect.
4. Provide for your growth.
5. Lift up problems.
6. Enhance your value stream.
7. Continuously improve.
8. Conduct all business ethically.
9. Value diversity.
TSD was built like most small businesses upon the passions of its founder. John Allen had learned and lived the lessons of lean from the inside in both Japan and the US as the person responsible for all training in Toyotas first North American assembly plant. He recognized early the value of this new systems approach to continuous process improvement and was inspired by its potential to revolutionize the way manufacturers would see their operations. So in 1994 he began a business implementing and training others in lean; he saw an opportunity to serve not only struggling US industries but the workers themselves who could only benefit from a system that re-organizes traditional priorities to place their contributions at the top.
As TSDs business grew so did the number of its lean and change management consultants many of whom were Japanese-trained Toyota alumni. This began a policy that continues to this day – seek out the most qualified team members whose proven skills and experiences insure our clients receive the high level of service they come to expect.
In the shoe and apparel industry TSD has been responsible for designing training and implementing lean systems with pilot programs that extended to over a dozen affiliated international sites simultaneously.
In connection with this work we established Lean Learning Centers to develop organic lean expertise throughout these organizations. TSDs large-scale implementation experiences include programs with networks in excess of 30 sites for both Ford and GM. TSD has also conducted smaller but analogous system-wide implementations for many clients.
TSDs current and past implementation activities span the globe; at times we have conducted lean-CPI initiatives simultaneously across Asia (China Korea Taiwan Vietnam Indonesia and Sri Lanka) Europe (Germany Italy amp; England) the Middle East and North Central and South America. TSD is centrally headquartered in Lexington Kentucky and we credit our international successes to a committed and flexible workforce with skillful command of the latest information management technologies.
Our roots are in all facets of the vehicle and heavy equipment industries with such clients as Ford GM Caterpillar and John Deere.
Along the way weve worked in many industries including food services surgical instruments building materials and chemicals. In addition TSD has brought lean-CPI to various service and transactional-based organizations and departments like healthcare aircraft maintenance insurance accounting and payroll.
TSD has extensive experience training personnel and implementing lean-CPI improvements throughout the U.S. Air Force including featured work at Air Combat Command. We were selected under AFSO21 to conduct training and improvement events service-wide and many of our tools and methods have been incorporated into their best practices. TSD (through University of Tennessee) was an integral part of the lean-CPI training and certification program for AF Master Process Officers. Additionally weve performed mapping training and implementation services for the US Navys Naval Facilities Engineering Command (NAVFAC) Midwest.
TSD has worked in the field of Lean Healthcare for several years and has effective and proven programs to provide the highest quality care in the safest environment. Our experience in healthcare has taught us to focus on four critical areas: clinical outcomes data integrity process improvement and provider engagement. Getting these things right has led to our success in many hospitals and healthcare systems including Asante Healthcare Eastern Maine Healthcare System and Northern Arizona Healthcare.
Putting an eye on harm gives a face and a story to every case of injury and adverse outcome. Highly Reliable Care is the TSD method of preventing harm even in the most risky and complex environments.
In 1996 John Allen the founder of TSD realized that he had learned a great deal at Toyota by studying and applying their production system. He also realized that these skills were needed in American industry and could be taught to those motivated to learn and improve. So he built a company to do it.
Total Systems Development is proud to be owned by employ and support Veterans.
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