Some details
GreenLife Group (GLG) was established in 1995 and has developed a national reputation as a specialist in the commercial sector for landscape construction, maintenance and project management services. GLG partnered with Katalyst Interactive to develop a scalable digital customer portal that can be personalised to the needs of each customer. Through innovation and personalisation of service, GLG is leading it’s industry and
continues to partner with Katalyst to enhance its digital capability.For this project, an Agile Scrum methodology was best suited to work with complex and changing requirements. Scrum focuses on quickly building the priority site features in short iterations (sprints), using continuous user testing for feedback, and improving the features through learning and enhancement cycles.
The platform needed to efficiently manage large volumes of customer data in each portal, as well as adherence to privacy laws, and information security to protect commercially sensitive data. The design implemented two-factor authentication, user access monitoring and reporting, extensive access permissions model including data export permissions, and auditing logs throughout the system.
Following the launch of their new customer portal, GLG successfully signed one of their largest contracts and was able to offer the new portal personalised to their client needs.
GLG have continued to work with Katalyst Interactive to further enhance the capability of the portal as well as developing new digital solutions.
