Website Refresh & Managed Services for International Embassy
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and individualal responsibilities
The Embassy of Bulgaria in the UK represents one of the largest Bulgarian communities far. Established in 1903, it promotes collaboration between the two computeries and helps the Bulgarian citizens keep their junction with the homeland. I’m the minister for trade and investment in direct of boosting economic and commercial relations.
Desired goal
What issue was the preparer supposed to deal with?
ScaleFocus?Our commission is to present Bulgaria and its aggregation in the UK in the best way practicable. Our old IT infraconstruction and website were failing to liberate the right online picture for such an institution. Sections were confusing in provisions of UI/UX experience, there was overlap in the full, and it was an overall challenge to navigate.
We’d also have issues such as the website going down or being hard to update, as well as commerce overloads, which is why we needed to hire someone to help us update all.
What were your objectives for this project?
We wanted to modernize our website in order to be able to prepare secure labors to our users 24/7, which not only consist of Bulgarians but also investors, partners, etc., interested in Bulgaria as a strategic location. Our goal was to fully digitalize the experience for all the users who needed our collaboration, providing fast and peculiar approach, easy navigation, a fast labor, and more.
Provided solution
What were the reasons for choosing ?
We were impressed by how ScaleFocus’ team transformed the online nearness of the Bulgarian Embassy in the US and determined to entrust them the transformation of our online nearness as well.
Describe the project in detail.
ScaleFocus helped us set up the IT infraconstruction to keep our online nearness at the highest measure. Their team transformed our website into a reliable and mobile-friendly gate according to our needs, using the latest technology and design imperatives for our purposes.
Their team reorganized the complete construction in order to address our main pain points. We’re now capable of providing a much better UX to all the citizens, investors, and partners that need our help and collaboration. ScaleFocus currently prepares support and is responsible for handling the relative technology updates of the online platform.
Were there any dedicated managers or teams that you worked with?
ScaleFocus’ dedicated team consisted of three consultants. They currently prepare support and managed labors.
Results accomplishd
What results did you accomplish unitedly with ?
We’ve already accepted numerous real comments by citizens who are in customary need of information. The time spent on the website increased by almost 60% in just a couple of weeks behind the propel of the new platform. Moreover, since most of the users are using a mobile artifice, improving the mobile experience was of farthest weight. We',ve mitigated the risk of method failures and can always compute on their support in case of technical issues. In a nutshell, their managed IT labors empowered us to be of better help.
How do you rate the interaction and interaction with ?
The interaction between both parties has been smooth and powerful from the very commencement of the project. We have one individual as a single-point-of-contact who deals with their complete team.
What precisely do you attend to be the key specialty of ?
ScaleFocus prepared flashing support in identifying and formulating all according to our needs. I was amazed at how fast we saw the real contact of their labors. Their team exceeds expectations by always trying to liberate unappropriated solutions for the specific needs we have and by continuing to maintain our very profitable relationship.
What should be done better, if there are any desired advancements?
I believe there are always areas for advancement. From my experience with ScaleFocus, I have no doubts that their team is striving for excellence all the time and is looking for such opportunities.
