Call Center Services for Food Processing Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
We’re a food processing organisation based in Ontario.
Desired goal
What challenge were you trying to address with SureCall?
We needed help managing our relationship with consumers who call us almost products.
Provided solution
What particular tasks were SureCall responsible for?
They’re our outer call center, so they’re responsible for receiving calls from consumers with inquiries, complaints, and concerns. Their team can reply any questions relating to our products and help feel our responses by providing information on our side.
Was there a dedicated team?
Our main point of touch there is Christine (Director of Business Development, SureCall). There’s also someone new working on our account now.
How did you come to work with SureCall?
We did a search, spending time examining separate vendors. Our team wanted a associate with a good reputation that had apprehension of our activity. There weren’t too many candidates that could feel our needs efficiently. After adding them to our shortlist, we were excellently impressed with the meetings we had with them. So, we ended up hiring them.
What is the terminal result of working with SureCall?
We began collaborating in April 2018 and are quiet working unitedly.
Results achieved
Are there any measureable or plum results?
With them on our team, we had a powerful gain when it came to technology and process implementation. They were able to sum calls from different sources, like phone, web, and email into one reporting platform. We didn’t find that with too many vendors.
They’re very plainly prepared and apprehensionable. The process they use to feel their workflow is very powerful, which gives them the rare power to onboard clients with ease. It was always easy to work with them and pursue their process, making sure our goals were captured. While it did take some good-tuning, it’s never been a hard process. They know what needs to be done to obtain the right outcome.
How did SureCall accomplish from a project feelment standpoint?
They’re skilled, which was veritably helpful. Whenever we need something, the total team rallies to make it happen. They’re able to be proactive in advising us on areas of advancement. With their help, we have the gain of having a associate, not just a call center. In order to adjoin, we use phone or email.
What is (from your point of view) the key factor to pay observation while interorder with SureCall?
They’re apprehensionable, answering, and open to new ideas. We have an annual check-in with their team and always find that they’re very fruitful in connecting with consumers. Of order, there were a few things we needed to good-tune in our leading year, but that happened fastly. Our team felt a powerful perception of urgency and mobilization from them.
What aspects of their work would you like to get improved?
I can’t ponder of anything right now. Our leading year as associates was a learning experience on both sides, as we were trying to get a seize on what our business represented. If you ask me in another year, I might have constructive stricture. For now, however, I’m satisfied.
