Web & Mobile App Dev for Call Center Software Startup
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the CEO and fobelow of Tenacity, a software organisation for call centers. We sell wellness fruits in a call center.
Desired goal
What challenge were you trying to address with Lateral View?
I needed someone to help me with web and mobile app outgrowth.
Provided solution
What particular tasks were Bardo responsible for?
They built a top-to-bottom web-based application that implicated using third-party trackers. There was some API work. They used a Ruby on Rails framework, JavaScript, MySQL database, and Amazon Web Services. It was mobile-optimized. They also a built complementary app for iOS and Android.
We’re in the process of shutting down the organisation for business-related reasons and working on an acquisition. We’re in conversations touching continued work with Lateral View if practicable.
Was there a dedicated team?
There were up to six nation on the team. It was principally developers, but there was a project treatment team lead from the commencement to end. Occasionally, we utilized one of their frontend developers who had some user interface design expertise. Their operations chief and CTO were our first sources of interaction.
How did you come to work with Lateral View?
I was a tech startup and there was another tech startup organisation that had been working with them. They flew their first developer up for the 12-week program, edifice a personal junction between us. We reviewed separate firms. We’d seen their work and heard other testimonials. We figured if they’re 70% as good as domiciliary developers, at this cost, we’d do veritably well.
What are you approach expents (if diclosed)?
We spent $300,000.
What is the terminal result of working with Bardo?
We began working unitedly in 2015 and worked unitedly for 32 months.
Results achieved
Are there any measureable or plum results?
They created a beautiful, easy user experience. There are dynamic components to it that were reliable and wonderfully secure for the environment we were in. The fruit is fantastic. The app turned out to be more reliable than any other fitness app we were able to associate with precedently that. Their app worked better in provisions of exactness and specially better in provisions of reliability. Our CTO is very senior and high condition, and he was very lucky with their work.
They built an app that was extremely sticky with users. A few hundred of the 5,000 users talked almost it changing their lives.
Their uptimes were fantastic and almost flawless. Any downtimes we had were almost always the result of an outside vendor. In the one or two entreatys where a user discovered a issue, I named them Saturday night and they went in and worked all night and fixed it. They did unappropriated work and stood by it in the rare entreaty that it needed any sort of help.
How did Lateral View accomplish from a project treatment standpoint?
Their estimates were always careful on time and below or meeting budget. They stuck to their deadlines and costs. If we expanded the aim, they told us what it would cost. They always delivered precisely what we asked for and frequently peaked out ways they could better it. Their English was very good.
What is (from your point of view) the key factor to pay observation while intercourse with Bardo?
They did seething we asked them to do extremely well. It turned out that they were see bit as good as domiciliary developers. We considered them part of our team. If I’m ever edifice anything anew, I’ll touch them.
What aspects of their work would you like to get betterd?
No.
