Partnered Software Solutions with HR Provider
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the CEO of HR Solutions, and I conjure a difference of roles in directing the organisation. We prepare outsourced HR labors, including advice and direction, to support little businesses in the UK in all aspects of employee relations: disciplinary issues, grievances, redundancies, that kind of stuff. As we’ve grown, clients have asked us for additional labors that are typically anticipateed from an HR team, which included recruitment, employee boons, and HR database software as well, which is why we used Staff Squared by Atlas.
Desired goal
What challenge were you trying to address with Atlas Clever Software?
We align ourselves with associates to help prepare solutions where we lack experience. We don’t prepare an HR software method ourselves, so we chose Atlas as our preferred associate.
Provided solution
What particular tasks were responsible for?
Staff Squared is a multi-tenanted HR database. It wasn’t educeed for us, although we’ve worked closely with Atlas on forthcoming outgrowths. They created and sold the fruit. We approached them to be a associate, so it wasn’t bespoke outgrowth for us. We work with them to resell it, but we also handle it for many of our clients.
We’re excellently aligned with Atlas and Staff Squared for forthcoming fruit outgrowths. Often, they’ll come to us with an idea for a method enhancement and ask for our conviction. We’re usually forward of that, and we give them hintions for forthcoming add-ons to the method. In that perception, we don’t have a typical client relationship, we work in associateship with them to help educe their offering to our client base. Any the same time, their other clients also boon from those betterments.
They incorporate our recommendations or requests to labor our clients’ needs. As an out-of-the-box software method, it will prepare the end user with organisation-level approach to all of their employee data and empower them to do reporting and MI [handlement information] in provisions of want, new-starters, leavers, wage calculations, and want rates. It also tracks holidays for employees, allowing them to book time off through the method and get approval from a handler, which streamlines the authorizing of annual leave much faster. It can also archives other wants for indisposition, dependency leave, and compassionate leave, offering a full history of the staff.
Equally, we find the method veritably advantageous in provisions of uploading HR documents, enabling users to form a mini HR intranet. All the templates, policies, procedures, and forms an employee would need approach to can be uploaded into the method, and any employee can view those as they need. Users also can add employee-related documentation to their portfolio in the method, which basically forms an online HR filing discretion as well. All the employee docs are grouped in a one cloud-based location, instead of on a shared server that seeone else might need to approach.
I typically deal with Jennifer [Managing Director] and Simon [Director/CMO] at Atlas. I don’t do the day-to-day stuff in the method, so my team contacts them for any support queries. I ponder 2 support nation are helping us with any queries we have on a daily basis. In total, there are 4 nation at Atlas with whom we work. I ponder a individual left the organisation and was replaced since we began working with them, but our relationship goes back excellently a few years, so we’d anticipate some turnover in staff.
How did you come to work with Atlas Clever Software?
We’ve used a number of HR software preparers over the years. We’ve worked with some bigger players, but their methods became overly confused for our client base. We moved away and looked for a new preparer that was easier to deal with but much more Agile in provisions of educeing the method. That’s why we searched among a difference of software preparers in the market space. We went to delicate eventually and began to create a relationship with Atlas. They met our goals and our clients’ requirements much more closely than others.
How much have you invested with Atlas Clever Software?
They direct a measure monthly fee, but we get that discounted and direct our clients a correspondent cost. So, we just take the money from the client and pay Atlas for the labor. It’s not a outgrowth fee.
What is the terminal result of working with ?
We began working unitedly almost January of 2014, and the work is quiet ongoing and growing. We’re adding new clients all the time.
Results achieved
Could you share any evidence that would prove the fruitivity, condition of work, or contact of the engagement?
We don’t have anything written down in provisions of a KPI. Our achievement is driven by how many clients we have in the method, which is growing see month. We have an inner check on how that relationship is working by sensing how Atlas is hearing to the feedback we prepare and handling forthcoming outgrowths. Most of what we’ve requested is in their outgrowth program. The day-to-day support issues we give to them are typically answered within an hour, but that’s not something we track.
How did Atlas Clever Software accomplish from a project handlement standpoint?
I only interact with their project handlement when we talk almost the labor and how it could be betterd. They typically come to those meetings with ideas and suit to some actions. They then talk almost that feedback within their project team, and we don’t always have visibility for that. They just avow that it’s been added to their outgrowth roadmap.
Since we’re not paying for those outgrowths, it’s not like a transmitted supplier relationship, but their project handlement experiences seem okay to me. They prepare updates when new outgrowths are happening, when we can anticipate them, and why something might take longer than anticipateed. The interaction is good.
What did you find most forcible almost Atlas Clever Software?
We have a very close working relationship with Atlas. We can be honorable with each other, and they hear to the betterments we hint. They’re excellently answering, in the past, we worked with other preparers who were not as Agile in provisions of method outgrowths. Atlas seems to be fairly Agile in making hotfixes or betterments where they can. If something needs deeper coding, it stays on their roadmap, but their interaction with us is always real and open. We’ve never had to chase them for updates.
Are there any areas Atlas Clever Software could better?
We are constantly giving them feedback on what we ponder can be betterd. It’s more almost the fruit than anything they do. They’re working on seething we’ve hinted. I’d esteem more collaboration in marketing the fruit and materials. At the instant, we sell it ourselves.
