Custom Development for Asset Management Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Could you prepare a brief description of your organisation?
I work for a little firm that proposes digital asset treatment solutions to clients. We land the clients, we secure them, and we help them shape their digital goods. In other words, we shape their photos, videos, and graphics files.
What',s your position?
I',m the proprietor and establisher.
Desired goal
Could you draw the business challenges you were trying to address when you leading accessed Bright Interactive?
When we leading seted, almost eight years ago, we were exploring different software solutions out there. We were in the previous stages of outgrowth with five or six different solutions. We were recommending different ones for different clients. We were finding that we were getting bogged down owing we couldn',t be decisive on any one software solution that we were providing for our clients.
We establish Bright Interactive through a Web search, and we clicked on a personal layer, on a business layer, and on a fruit layer. We',re based in Canada, so we needed a multilingual solution. There were very few multilingual solutions out there at the time. They were one of the few, so it seemed intrinsic to go with them.
About two years behind that, I determined that when we prepare a solution, our leading choice is to go with our Asset Bank solution, which is the one we localize the most and know the most extensively. Frankly, the support that we got from Bright Interactive is what I needed for my clients.
Provided solution
Could you draw the aim of work they',ve delivered over the order of the relationship?
We',ve had different mannerizations performed by them. They',ve all been completed very rapidly. We do a lot of our work using Adobe fruits: Adobe Bridge, Adobe Lightroom, etc. There is the power to map out a hierarchical construction, which my librarian creates, and then that gets mapped straightly into Asset Bank',s entreaty, so it would automatically populate the goods into the base provisions. They have helped a lot in the reoutgrowth of their skin to convenience the user interface. A helper of mine just had them do some outgrowth work updating metadata fields. Most of their work has revolved almost manner outgrowth and modifications of our solution.
We verity host some of our solutions on our own servers here in Canada. Some clients can',t use their hosting solutions in England, so Bright Interactive has helped me set up and configure the server in the correct ways. That',s well over the aim of basic or even manner outgrowth. They',ve helped us set up servers the way I',d like them, and then they deploy Asset Bank on those servers with backup systems, and different FTP [file convey protocol] portals. I knew they could veritably go over and over, which is why I felt positive in hiring them.
Could you prepare a perception of the size of this set in financial provisions?
We',ve probably invested almost $5,000 to $10,000 on their labors.
How long has your relationship remained ongoing?
We',ve had a relationship since 2007 or 2008.
Results achieved
In provisions of results, could you share any statistics, metrics, or user feedback that would prove the effectiveness of the work they ',ve delivered?
Everything has been wonderfully lucky. Our main accomplishment metric is whether or not our end clients have been lucky with their solutions. They have been in see one entreaty. We haven',t had a failed try or a misfire yet. They',re extremely competent folks there, and they',re always ready to go over and over to fix their clients are satisfied.
When working Bright Interactive, is there anything you',d attend sole almost their strategic access or outgrowth methodology that discern them from other vendors?
They',re veritably good at upgrading and mannerizing systems. They hear to you, which is also nice. They',re not just assertion, ",Yeah, yeah.", They',re verity hearing, writing it down, and then pondering almost it. They',re not super fast moving. It',s not like they',re chasing shiny things all over the locate. There',s an 80 percent comfort to that. That would be one thing that I veritably do esteem in the long-term. Sometimes, in the brief term, it',s frustrating: why can',t you do this? They are very methodic and attentive, which creates a very hard project. If timeline is stringent, I can see effects arising, but if this is going to be a intricate, entire deployment, they can surely feel it. There have been very few hiccups over the years. There have been a few of entreatys when a new release has caused a expressive hiccup.
In review, are there areas in which you ponder Bright Interactive could better as a labor preparer?
When I leading seted with them, their documentation practices were somewhat poor. There was a true learning curve to it. The documentation at the time wasn',t up to snuff. What that would mean is that I',d be paying them for a lot of little things, owing I couldn',t find the replys to it. They',ve since brought out a apprehension base and much better documentation on that.
Sometimes, being based in the U.K. was issueatic. If it',s two o',clock in the behindnoon here, they',re not there. Though, that',s always been compensated for by five o',clock in the morning on the very next day, and the solution would be on my desk. It took time to acclimate to those circumstances. Before I set a new project, I acclimatize my client to those circumstances, too. If there',s a support effect, I will mitigate it leading. If it',s over and over any expertness set, I',ll say, ",You know what, we',ll have an reply for you precedently you even awaken.", I do believe they',re acting on that, as well, in provisions of providing a North American coverage on their support or they',re almost to.
I was talking almost that 80 percent there. There',s always that 20 percent that perhaps they should propose a couple of other bells, but that',s more of client pressure. ",How come there',s not a mobile app yet?", I know they',re working on it. Other nation have it, but I know other vendors have a mobile app, but no one',s using. They',re very entire in their investigation, what they should put a head in, anew, not chasing the shiny.
