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Some details
The problem we wanted to collaboratively solve with Kooth was to provide young people with an anonymous, safe and friendly way to talk to someone, anywhere. We began by reviewing all existing documentation and analysis, as well as holding stakeholder interviews to understand the real challenges being experienced with the current platform and service. We also covered some of the technical capacities and challenges. We used the
results to define the end product, prioritise features and to develop user stories. Considering the audience and sensitive nature of the service, usability and consideration for the counselling experience were paramount to the product success. The user journey was designed to encourage users to seek support at any time so even when the online counselors are unavailable late at night, Kooth serves up advice and support for the user.Read the full case study at https://despark.com/work/kooth-from-xenzone