Some details
Our client, DHL, wanted an enterprise app that would make it quick and easy for customers to send their parcels worldwide.
DHL has drop-in centres where people bring their parcels to be couriered worldwide. At each centre, the customer verbally advised the DHL agent of the shipment details, such as destination and contents. These details are input into the DHL online system by the DHL agent to generate the shipment
paperwork.The drawback with this process was that it was slow, particularly around validation of address data being communicated to the DHL agent. DHL engaged us to come up with a technical solution to this issue. We worked together to create a self-service solution that integrated with the agent shipping application.
We developed an iPad app that is mounted on a counter in each drop-in centre. The app allows customers to type the destination address and pick the package size. It then auto-submits to the DHL shipment system. This self-service solution allows the process to be quick, easy and eliminates transcription problems.
The app has been so successful that we developed a similar concept for the Guinness Storehouse. This had an immediate effect on sales. Within two months of installing the kiosk, DHL reported sales growth of 60%. A figure that has held year on year.
