Some details
Our client, PrePayPower, wanted an app that made it easier for their customers to top-up their PrePayPower meter without having to leave the house or go online.
What began originally as topping up and checking balances app, expanded into more helpful features for the user such as Auto Top Up, graphs, spending and usage data, wireless top-up and topping up over Bluetooth Low Energy.
The focus of the PrePayPower
design was to allow customers to see their account balance at a glance and to top-up their account with zero friction. The app allows the user to add a payment method, which can be used to top-up the account whenever the user chooses.The user can also set up Auto Top-Up. When the user’s balance falls beneath a desired threshold, their balance is automatically topped up by a selected amount. Adding this feature meant that the user wouldn’t have to check their balance throughout the day while ensuring their home is never without power.
We also needed to support customers with older meters that could not be topped up wirelessly. We added multiple helpful and accessibility features, such as using voice synthesis, so the user could input their power-code without needing to look at the app.
We integrated this app with an existing system. Working alongside the technical team at PrePayPower we utilised prior web services APIs. We also made use of Google Tag Manager for user-facing text in the app, as well as some logic behind the scenes, such as dynamic FAQ segments.
