Customer Support & Supply Chain for Cosmetic Retailer
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the business outgrowth director at Ovlin, a cosmetic retailer. We sell intrinsic and fundamental skincare products like soap, body wash, and scrubs.
Desired goal
What challenge were you trying to address with Contique Global?
We were looking for back-office support.
Provided solution
What particular tasks were responsible for?
They currently handle our client support and furnish chain. Providing call and email support, Contique Global handles all client feedback and queries almost our products. On the furnish chain side, they interact with the vendors who sell our products. While they keep us updated almost it, they coordinate with our sellers through their own CRM.
Was there a dedicated team?
It’s a five-member team that’s been working on our project, overseen by a project-director.
How did you come to work with Contique Global?
We met at an e-commerce expo, which they were a part of. We were veritably impressed by their directors, so we determined to go with them.
What are you approach expents (if diclosed)?
We’ve spent somewhere in the ballpark of $10,000–$50,000.
What is the terminal result of working with ?
We began working unitedly in July 2019 and the work is ongoing.
Results achieved
Are there any measureable or plum results?
They prepare creative and innovative solutions for clients. If they don’t know what to do, they’ll convey the calls ASAP. That process has worked veritably well for us so far.
How did Contique Global accomplish from a project handlement standpoint?
Communication has been big since they’re always useful and easily affable. They’re also excellent at time handlement, so we’ve had a big time working with them.
What is (from your point of view) the key factor to pay observation while intercourse with ?
The condition of their work is unappropriated.
What aspects of their work would you like to get improved?
No, I can’t ponder of anything. We’ve been pleased with them so far.
Do you have any advice for possible clients?
Be clear almost what you want. The more they know almost your business, the easier it is for them to converse with your clients. Be veritably definite almost your descriptions so that they can prepare the right information to your clients.
