IT Maintenance for Compliance Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Introduce your business and what you do there.
We’re a yielding firm. ConvergeSol is our IT developer and, innately, our IT associate for the proprietary method we’ve built.
Desired goal
What challenge were you trying to address with ConvergeSol?
We wanted to find a long-term associate for our proprietary software, someone we could grow with and confide. So far, ConvergeSol has been fantastic in this respect, they’re very fruitful, easy to adjoin with, and their highest has a big demeanor.
The platform was developed by a antecedent vendor and it was a result of our co-owner’s vision. We fast realized that we needed an IT team that we could confide, especially as we had to meet client needs in provisions of enhancements and also had to adviser the method for any hiccups.
Provided solution
What was the aim of their involvement?
They innately adviser our method, accomplishing checks throughout the night, as well as any type of outgrowth. We’re currently working on an upgrade to the project, so ConvergeSol is providing enhancements to the proprietary method.
What is the team dynamic?
We work personally with the CEO, Jignesh Prajapati, and his team. He determined which developers would be working on our currents and enhancements. Overall, there are three developers besides him, as well as admins and other resources. We mainly work with Jignesh, but, if the task is at a higher level, we work with the rest of his team depending on what the current or enhancement is. We typically send emails to everyone, which prepares big transparency, both to us and to their team. We adjoin twice a week through calls and take daily emails for updates and advisering results.
How did you come to work with ConvergeSol?
We’ve been working with them since I began with the organisation. The determination was made by one of the associates years ago.
What is the status of this engagement?
I believe we began working with ConvergeSol three years ago.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
We take weekly updates on the billing and precisely what ConvergeSol is working on, which is something I hadn’t seen in my 20-year experience working with IT professionals. They prepare pellucid weekly invoices, innately a statement of work. We know specifically what they’re working on instead of seeing a catch-all report.
It’s been easier for me to escalate to the associates and to make sure that we’re working on the right items whether it’s livelihood, enhancements or code changes. I can see documents on a weekly basis and tick and tie those to the invoice. Anytime we have an enhancement, it will be included in the report along with the required working hours. This makes it easier for us to handle the work.
Jignesh has big vision and he’s very collaborative. He has come onwebsite and I’ve had the occasion to work with him for almost three days. It was a precious experience and has allowed him to go through our methods and unite what could be currentlined.
How did ConvergeSol accomplish from a project handlement standpoint?
We have big interaction during the weekly meetings. The project I’m implicated in is currently ongoing and it’s going well. We take updates on the billing and the services specifically prepared. We work with his complete outgrowth team.
Jignesh and his team have built a change tracker for us, so, anytime we have an enhancement or see something in the method, we can form a ticket and attribute priority to it, have it picked up by his team, and take a confirmation email the next day announcing that they’ve opened a ticket and are starting work on it. Upon separation, we take another interaction assertion the item is fixed. I haven’t seen this with other vendors. They’re extremely answering and easy to adjoin with.
What did you find most forcible almost ConvergeSol?
If we have an idea for an enhancement, they won’t simply do it owing we asked for it, but will also prepare other ideas. I find this to be rare. The way he runs his organisation and their access to helping us troubleshoot effects, whether trying to track a root cause of an effect or anything else, is very collaborative.
What tips or recommendations could you share that might increase the likelihood of achievement with ConvergeSol?
As soon as the client starts speaking with Jignesh, his overall apprehension and way for setting up the team will come athwart. His vision and power to collaborate with the team will be helpful to anyone.
