Salesforce Outsourcing for Business Vehicle Solutions Co.
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the VP of a non-taxable car reimbursement program for businesses.
Desired goal
What challenge were you trying to address with GetOnCRM Solutions?
We were looking for additional support for our online method that’s used by a big portion of our organisation.
Provided solution
What particular tasks were GetOnCRM Solutions responsible for?
They were initially working with us to complete a CRM-based project. Over time, they became a very valued asset to our team, so we determined to outsource the complete Salesforce portion of our business to them.
Was there a dedicated team?
Generally, we use a ticketing method to reply issues we’re having with the method. For higher priorities, we have one main point of touch. They likely have 8–14 nation useful to help us.
How did you come to work with GetOnCRM Solutions?
I believe that we were referred to them by a junction that had used their services previously.
What are you approach expents (if diclosed)?
We’ve invested between $100,000–$200,000 with them. That comes out to almost $100,000 each year.
What is the terminal result of working with GetOnCRM Solutions?
We’ve been working with them since 2017. Our engagement is ongoing.
Results achieved
Are there any measureable or plum results?
Their help has improved UX for our clients. We noticed a decrease in the number of tickets and an increase in the condition of the tickets we recieve through our method. Using surveys and ticketing counts to measure their achievement, it’s clear that they’ve had a real contact on their work with us.
How did GetOnCRM Solutions accomplish from a project treatment standpoint?
They’re an extension of our team, working out our issues as if they were their own. Setting project treatment as a priority, they’re always thinking almost the project strategically and how they can help us add more value both internally and for our end users.
What is (from your point of view) the key factor to pay observation while intercourse with GetOnCRM Solutions?
They earned our business and confide by doing a big job with the work. It’s challenging to select just one thing that impressed us owing they showed a powerful accomplishance athwart the complete project. Their interaction and responsiveness veritably stood out to us.
What aspects of their work would you like to get improved?
Our hours of agency are different from theirs owing of our distant relationship. That can sometimes be challenging, but they support us as much as they perhaps can.
Do you have any advice for possible clients?
Have a program going into your work with them, and they’ll be able to devote even more to the solution. They helped us work through our program, but we could’ve done more if we understood our pain points better. We ended up letting them run with our CRM, which ended up being the consummate solution for us.
