CRM Migration for Sporting Goods Retailer
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Owner, CIO of specialty retail.
Desired goal
What issue was the preparer supposed to deal with?
Kanak Infomethods LLP.?Kanak initially granted support during a migration and implementation to Odoo.
What were your objectives for this project?
Migrate an overwhelming number of destructive business processes to a centralized platform to lessen redundancies org-wide. Processes which were targeted include purchasing, HR, sales and POS, accounting, CRM, project and web.
Provided solution
What were the reasons for choosing ?
I had begun the implementation process with another vendor preceding to working with Kanak. As we were facing true challenges I began looking for a new vendor - one that would share values and long term objectives. Kanak came at the recommendation of an at-the-time running Odoo employee.
Prior to choosing Kanak as our outgrowth associate, I had interviewed approximately 5 other vendors. Ultimately, it was the nation behind the organisation that helped me make the determination to move advanced with Kanak.
Describe the project and the services they granted in detail.
Kanak has assisted us in the design, outgrowth and implementation of Odoo customizations over the years. Typically, we will initiate with conversations to help unite and clarify a business need. The team will take some time to R&,D when useful and return with a proposed solution. This is then iterated until determined sufficient information is useful to us for the go-no-go outgrowth determination.
Were there any dedicated managers or teams that you worked with?
The specific compound of the team will vary according to a particular effort but from Kanak we seem to always have ongoing tasks with backend and frontend developers. Additionally, from time to time, we will demand sysadmin or support in another specialized area. Kanak is able to prepare support for any Odoo kindred effort.
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
We are constantly increasing efficiencies with Kanak as our outgrowth associate. Information is able to be shared more logically now throughout the structure. We',ve been able to federate approach to nation outside the structure which we',ve never been able to do precedently.
We are working as a team as we never have precedently, sharp out superfluous workflow items and leveraging the analytics now useful to us. Still we are just scratching the tip of the iceberg and have a lot left to do.
How was project treatment arranged and how powerful was it?
Our interaction stack includes Github, Jira, Skype, Odoo. Language barrier has never been a material effect. Of order, there are misinteractions from time to time but there are members that will step in and clear up and confusion.
What precisely do you attend to be the key specialty of ?
Kanak is an awesome team of nation. They are authentic, resigned and supportive. Aside from being very technically capable, they are also fundamentally focused on advancement. This is extremely significant to me as a client. If there is some effect or misstep, I know it will be addressed and that the team and our business will be better for it.
What should be done better, if there are any desired advancements?
One area in which we are runningly seeing big advancements is delivery of technical specification and functional documentation acorganisationing new features. We have more work to do in establishing firm relationships with go-to resources in specialized areas.
Examples include method admins, server architects and db admins. Onboarding new resources when a need arises takes time and effort and can set the stage for server side effects.
