
Some details
Platform - Web (Responsive) &, Mobile App
Domain - Enterprise
Demography - India
Transformed the entire service delivery experience across various verticals of the company delivering a superior customer experience. Created an enhanced experience for workflow with high usability that provided an edge to how information was
consumed
Impact
- Disruption in service delivery
- Increased efficiency of service staff
- 2x faster resolution of tickets
- 40% reduction in overall cost per service request
- Scalable service design across territories &, departments