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Some details
- SA Virtual Assistant : At least 75 % L0 Calls will be managed by iSSA – VA
- Insight Engine (AI Algorithm) : Rich Repository of Enterprise Data with Easy Search &, Seamless Integration with CRM
- OMNI Channel touch Points (24/7 &, Multilingual) : Customers can Interact with iSSA via Phone, Toll free, WEB, etc.,
- Session handover to Live Agent : Seamless auto transfer to Live Agent only on need