Some details
Client: The client is in the business of delivering gas to homes and businesses, across Wales and the South West of England. The client required an Intelligent Incident Reporting and Incident Status Tracking Solution for Gas Supply and Distribution company.
Solution: Sagacity developed an Incident Management and Assignment, Incident Status tracking and Reporting solution for incidents being reported by people in relation
to gas supply in the Wales and South West of UK. This solution provided a workflow to capture data and track the incident at each stage facilitating the smooth closure of the incident. Web Portal and Mobile apps were designed with the following features:⦁ Automation of Downloading Incident Related data after being reported
⦁ Incident Creation
⦁ Incident Reporting and Tracking
⦁ Intelligent Work Allocation mechanism based on geo-coordinates and availability of field engineers.
⦁ Updation of Incidents on the run by Field Engineers using Mobile App.
⦁ Reports and Dashboards to give visibility around Operations to higher management.
⦁ Performance Reporting
This helped the client with Ease of tracking incident which resulted in Improved work quality and efficiency, reduction in time for incident closure due to efficient assignment and improved accountability.
