Some details
SITUATION
One of the biggest telecommunication companies in Lithuania – Telia has already had a mobile app “Mano Ežys” to perform the functions of prepaid subscription program Ežys. However, an application has had only a basic functionality and has not been able to operate as convenient tool for informing and serving.
SOLUTION
While upgrading the app, all the necessary functions were moved as well as new
were created to enable registration and communication about discounts, mobile plans and account balance. BA design team created sitemap and design oriented to self-service functions and user experience.ADDED VALUE
After complete renewal of mobile app, communication between telecommunication services provider and their users became much easier. Customers got an opportunity to get the information about their account, discounts. Fresh design of upgraded app performs not only an aesthetic function but also improves user experience.
