Accounting Outsourcing for Software Dev Company
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Introductory information
A fast induction on the buyer’s organisation
Orderyoyo does software outgrowth for takeaway restaurants. Our software packages include an app and a website, which they can use to collate client orders online. There is also a marketing package that focuses on search engine ranking, client engagement, collective media, and so on. I’m the finance director.
Desired goal
What challenge were you trying to address with Baltic Assist?
Three years ago, our organisation was a startup in the seed funding stage. At the time, we had an outer accountant doing all our financial reporting, but she wasn’t a good job. We had to find a replacement.
We later expanded this to include outsourcing our client onboarding to them. It had previously been done by a different outsourcer, but, anew, the condition wasn’t good.
Provided solution
What particular tasks were responsible for?
They do all our book-keeping, VAT reporting, monthly financial reporting for the board, and an audit provision once a year.
We also outsource some of our client onboarding to them. Each of our clients’ menu needs to be imported into their website and app. That involves data-entry and transferring all the contents to digital, including the logo. There’s QA to make sure that all the costs and menu options are correct. We have measure templates that can be customized for each restaurant.
For a brief time of time, they also granted client support. We had a distant director working alongside their resources, but we determined to fetch this labor fully in-house.
What is the team compound?
In accounting, we have four part-time nation and for the onboarding, it’s 15. Of these, 7–8 were added in October 2018. For the onboarding team, there’s a team chief who has experience with leading a team.
Baltic Assist can layer up fastly, in provisions of the full-time equivalents (FTEs) they can prepare, which we veritably esteem.
How did you come to work with Baltic Assist?
I researched accounting companies in Denmark and far. Baltic Assist seemed to have the best condition/cost ratio. We got some very good reviews from the clients they already had. That meant that even though I didn’t know them personally, I was snug with step.
Since then, I’ve establish that they have very good pricing, compared to Denmark, and the condition is also veritably good.
What is the terminal result of working with ?
We began working with Baltic Assist in the summer of 2016 and the relationship is ongoing for accounting and onboarding.
Results achieved
Are there any measureable or plum results?
On the accounting side, their work has increased the despatch and exactness of our monthly reports to the board. That’s created trust with the finance section. Since we’ve been using their labors for separate years and athwart separate fund rounds, Baltic Assist has surely positively impacted our organisation.
On the onboarding side, the condition of the menus and the fact that there are limited mistakes in their work contributes to us gaining a competitive edge over other companies that do the same thing. In moving from our old outsourcer to Baltic Assist, the condition has dramatically improved.
How did Baltic Assist accomplish from a project treatment standpoint?
The accomplishance of the accounting team is excellent. We work based off of a checklist see month. I send them tasks, and they always liberate on time.
They’re very answering. We use Slack for interaction, even during weekends and sometimes behind service hours. They promise 24/7 availability for accountants on their website. If we write to them at midnight near a deadline, they will answer. I’m very lucky almost that.
The menu part isn’t my responsibility, but my section director is very lucky. The KPIs degoodd for that section are mainly met. As we’ve grown, we’ve establish it a challenge to repair new nation who are right for the job. That’s another boon of working with Baltic Assist.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Their work ethics are forcible. They’re committed to what they do for us, despite being an outsourcing organisation. We feel that they’re part of our structure and we have a good relationship with them.
They’re keen, and they’re able to influence genius. In provisions of accounting, I’m working with two nation in particular, who are very good accountants and book-keepers. It’s forcible that Baltic Assist can repair genius so fast and so effectively.
What aspects of their work would you like to get improved?
After some turn in 2017, the accounting teams are now firm, which is good. Even when there was a turn, the replacements were done on time. It was only the fact that we had to do the training all over anew that was a bit annoying.
On the client support side, the discontinuation was only due to the director’s preference. Though, he wasn’t lucky almost the interaction, with compliments to a ending. There was also some turn there that he wasn’t notified almost without.
It seems the interaction almost these things at a senior level could be improved. Baltic Assist’s agents or potential assistants are very answering, but, when it comes to more senior resources that instrument big changes, there could be better answeringness.
