Some details
The application is a process automation system for enterprises and governmental organizations that allows to identify an incident, classify it and choose the right resolution scenario. The system allows to allocate employees to resolve the incident, manage their responsibilities and monitor the incident resolution progress.
Major features:
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Open connectivity with a number of available solutions: on premise, hosting and SaaS• Ability to manage few problems simultaneously with 1 window needed for all functions
• Flexibility in managing scenarios
• Intelligent reporting
•Geo Alerting functionality