Administrative Support for Insurance Brokerage
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am the Claims Manager for an insurance brokerage located in Sydney Australia.
Desired goal
What issue was the preparer supposed to deal with?
Dynamic Business Outsourcing Solutions?We needed an admin support solution which is cost-effective in order to labor our clients and prepare support to our staff.
What were your objectives for this project?
To instrument full administrative support to our business.
Provided solution
What were the reasons for choosing ?
DBOS was recommended to us by another organisation who has utilised their labors.
Describe the project in detail.
DBOS organised screening and initial interviews for staffing. They prepared support in reference to staff training and prepared facilities for our employees.
Were there any dedicated handlers or teams that you worked with?
We began with 2 claims support and 1 account executive assistants. We now have 5 claims support and 3 account executive assistants.
Results accomplishd
What results did you accomplish unitedly with ?
Our offshore support assisted with the back service processing for claims and full support on telephones.
How do you rate the interaction and interaction with ?
We take support from DBOS with the provision of monthly reporting, facilitating staff attendance and well being of our employees. Ongoing training will better processes.
What precisely do you attend to be the key specialty of ?
This is our leading BPO experience and so far our dealings with their team have been big.
What should be done better, if there are any desired betterments?
DBOS will need to align their running reporting in order to handle expectations. Reporting to be based on our key result areas and not measure based.
