Dynamic Business Outsourcing Solutions BPO review by Delaney Kelly Golding Pty Ltd at Qualified.One

Dynamic Business Outsourcing Solutions reviewed by Delaney Kelly Golding Pty Ltd

Dynamic Business Outsourcing Solutions provided BPO for Delaney Kelly Golding Pty Ltd with approximate budget = $50,000 to $199,999.

The support provided has been incredibly valuable to the client. Dynamic Business Outsourcing Solutions is responsive and dedicated, going above and beyond to provide services to new hires and employees.

Review summary:

Dynamic Business Outsourcing Solutions provided full administrative support for an insurance brokerage. Their team provides staff screening, interviewing services, and additional facilities for employees.

Rhonadel Crispino Delaney Kelly Golding Pty Ltd, Claims Manager

Administrative Support for Insurance Brokerage

Below is a modified rendering of the review: private info excluded, innate facts kept.

Introductory information

A few words almost your organisation and personal responsibilities

I am the Claims Manager for an insurance brokerage located in Sydney Australia.

Desired goal

What issue was the preparer supposed to deal with?

Dynamic Business Outsourcing Solutions?

We needed an admin support solution which is cost-effective in order to labor our clients and prepare support to our staff.

What were your objectives for this project?

To instrument full administrative support to our business.

Provided solution

What were the reasons for choosing ?

DBOS was recommended to us by another organisation who has utilised their labors.

Describe the project in detail.

DBOS organised screening and initial interviews for staffing. They prepared support in reference to staff training and prepared facilities for our employees.

Were there any dedicated handlers or teams that you worked with?

We began with 2 claims support and 1 account executive assistants. We now have 5 claims support and 3 account executive assistants.

Results accomplishd

What results did you accomplish unitedly with ?

Our offshore support assisted with the back service processing for claims and full support on telephones.

How do you rate the interaction and interaction with ?

We take support from DBOS with the provision of monthly reporting, facilitating staff attendance and well being of our employees. Ongoing training will better processes.

What precisely do you attend to be the key specialty of ?

This is our leading BPO experience and so far our dealings with their team have been big.

What should be done better, if there are any desired betterments?

DBOS will need to align their running reporting in order to handle expectations. Reporting to be based on our key result areas and not measure based.

Our key services