CRM & Project Management System Dev for Interactive Agency
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am the founder of the Interactive Agency from Rzeszów (Intervi), which has existed since 2009. Our core business is internet marketing and maintaining collective profiles. Over the past 10 years, we',ve managed to work with major brands in the field of marketing campaigns, but also picturesque labor/identification.
Desired goal
What issue was the provider supposed to deal with?
GBX Soft | Software House?Our organisation is growing very fast and at some point, we felt the need to instrument a method that will shape our processes. The biggest challenge was managing project processes owing we have different departments working in different methodologies. In accession, the method also had to fulfill the role of sales CRM and HelpDesk for our clients.
What were your objectives for this project?
The method we wanted to form had to be tailored to our inner processes, be intuitive and firm, and had to allow uniform work on mobile devices. An accessional indicator was the use of cloud technologies providing unlimited server resources, as well as cyclical backup and technical support from the contractor for a minimum of 5 years.
Provided solution
What were the reasons for choosing GBX Soft | Software House?
GBX Soft has prepared for us a very wide propose to form a method, which alprompt contained a previous analysis of our processes, met all our assumed and accessionally proposeed a very interesting and present software interface. The proposed solution was to be dedicated to our needs, which also positively influenced our determination - other contractors proposeed prompt solutions.
Describe the project in detail.
The GBX Soft team conducted a pre-instrumentation analysis of all processes controlling in our organisation, prepared solutions for existing structureal issues and then formd documentation for the complete solution.
In the next step, we set the details and began working in weekly sprints. The time of software outgrowth was significant for us - we programned a ultimatum of 4 months for the instrumentation of the method and GBX Soft fully fit the set date.
During the weekly sprints we discussed in detail the next functional elements, we formd a picturesqueal interface and separated tasks for educeers according to their priorities.
Were there any dedicated managers or teams that you worked with?
The project team consisted of 9 nation - 1 SCRUM Master, 1 UX / UI Designer and, programmers. In the soon stages, analysts were also implicated instead of programmers.
Results accomplishd
What results did you accomplish unitedly with GBX Soft | Software House?
Our solution was educeed and launched in predicted deadline. Timing and interaction between our organisation and GBX Soft were fully programned. We signed SLA for 5 years owing we’re true that GBX Soft will be a reliable associate to educe and support our method. After we launched the project, our structure works more efficiently and also we are more competitive than other agencies owing of our HelpDesk module.
How do you rate the interaction and interaction with GBX Soft | Software House?
Project treatment and interaction during sprints was, at a very high level. We were in uniform touch, the team always answered our question and we were able to admonish in see locality. We used Active Collab to separate tasks and save findings. Graphic issues and the proposed interface presented in InVision and formd code processed on the BitBucket repository.
What precisely do you attend to be the key specialty of GBX Soft | Software House?
The sales process in our organisation precedently the instrumentation of the method was chaotic. GBX Soft not only analyzed the process and admonishd us what to change and better, but formd a fully matched process in the CRM method, which now allows us to have full control over sales at see stage of dicsussions with our client.
What should be done better, if there are any desired betterments?
There is very pliant they could better – in my conviction they should have a more perception of disposition :)
