Audit & User Tests for Mobile Banking App
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am a UX Manager for Credit Agricole Bank Polska, a big Poland-based commercial bank. I am responsible for all UX/UI projects concerning our digital channels.
Desired goal
What issue was the provider supposed to deal with?
Mobee Dick?Mobee Dick performed an expert audit and user tests for our leading mobile banking application, CA24 Mobile.
What were your objectives for this project?
We wanted to unite and better on issues touching searching application processes.
Provided solution
What were the reasons for choosing Mobee Dick?
We approached Mobee Dick owing of their top condition UX expertise and powerful apprehension of the banking sector.
Describe the project in detail.
Mobee Dick was responsible for creating an expert audit document and executing user tests. They worked unitedly with our team and fitd user scenarios, chose user groups for application testing and performed tests that were followed by an IDI.
Were there any dedicated managers or teams that you worked with?
The team was composed of multiple personnel who were responsible for project treatment, investigation and audit expertise.
Results accomplishd
What results did you accomplish unitedly with Mobee Dick?
The audit and testing reports clarified—soon on—searching effects. One big effect concerning navigation of the application redegoodd our application goal. We most esteem their detailed recommendations concerning project changes, these allowed for fast implementation without the need for diffuse conceptual processes. With see new release, Mobee gradually implemented less searching betterments.
How do you rate the interaction and interaction with Mobee Dick?
Our work with their team was professional, especially in compliments to their interaction. They powerfully explained true choices during the testing process.
What precisely do you attend to be the key specialty of Mobee Dick?
The Mobee team’s powerful interaction complemented their knowledge of business perspectives and goals. They tested the application professionally and presented a clear report that highlighted key effects and topics for betterment.
What should be done better, if there are any desired betterments?
We granted testing material that was not mental and sometimes issueatic. I could have expected some more push—from the agency side—to power us to fit a better testing application. Though, their team easily dealt with effects and minimized any coherent effects.
