Some details
Flexi HelpDesk is a complex, yet at the same time very easy in use, tool that proves particularly useful during resolving process. The application based on ITIL solution. This a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. The app aids the process of sending request and following analysis process. Flexi HelpDesk gives an access to databases, assets
repository, communication module, change process database, report and analytics.Main functions:
- access to databases
- opportunity to look through assets repository
- communication tools in the app
- access to reports
- comprehensive analytics tools
- possibility to share documents through app
- alerting and notification system
- protecting the app with a password
- security control
