Peter Farenden is an IT service management consultant trainer and an ITIL examiner, with over 30 years of experience spanning IT management, business analysis and project management. Peter has been specialising in service management training and consultancy for the last 10 years.
I am a Business Analysis and Service Management Consultant Trainer and author of ITIL For Dummies. I have been delivering training in IT Service Management and Business Analytics regularly in an enthusiastic, interactive and innovative way for 14 years. I have over 35 years of experience in IT and engineering. This includes hands-on experience implementing and managing all Service Management disciplines gained through the delivery and support of many IT services.
ITIL is not boring! The best feedback I get is when delegates tell me that I've taken a potentially dry subject and made it interesting and relevant. I am an ITIL examiner and have set up and rated exams for Axelos, APMG and BCS.