Some details
The IT consultancy company required an advanced web-based service management tool for organization and tracking. The project’s key goal was providing managers, consultants and accountants with the ability to manage customers, purchase orders, services, invoicing, payments and employees.
Main functionalities we',ve implemented:
- Services defined as a group of employees allocated for the function acquired by a
client- Hourly packages to offer clients a choice of extra and overtime hours
- Notion of functions, which must be associated with a service immediately following a client’s service purchase
- Invoice generation
- Reporting with hourly figures (normal, overtime and on-call) and expenses
At the project’s end, Redwerk and JBay implemented a sophisticated ERP System in spite of a strict time deadline made even tighter by having to clarify and translate parts of the spec written in Portuguese. The customer’s need for an advanced web-based service management tool for organization and tracking organization was met. And today, thousands of the firm’s employees continue to benefit from our powerful collaboration.