E-Commerce Dev for Online Retail Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I’m the CTO of ttt.ua, the online store of electronics that has been on the national market for 18 years. We are the retailers of electronics with over 150 offline stores and 800 employees.
Desired goal
What issue was the preparer supposed to deal with?
Softblues?We needed to set selling online back in 2012 and were looking for software developers to have an online technical store done for us within the shortest provisions. We didn’t have any preceding platforms for that, so we needed the work to be done from scratch and not for all the money in the globe. We realized that this was excellently a challenging task, as it implied a big aim of work, including not only fruit pages, but also a full and furtherance section. We also needed the organisation to be faithful and reliable, as this should be a long-term cooperation - we wanted this vendor to prepare further continuous support of the project. We determined to look for the organisation online. SoftBlues and Bitrix were two vendors we were choosing from, and we stopped on SoftBlues, as they proved to be extremely pliant and could propose features we needed in their tech solution. We’ve been working with SoftBlues for almost 8 years and currently we’re focusing on our adhesion to SEO recommendations.
What were your objectives for this project?
We have many retail stores offline all over the country, so we were aiming at developing our online brand awareness. Besides, we needed a competitive and user-friendly online store that could overstand our competitors who have gone online a few years precedently. We carried out the SWOT analysis of the project and markd the main features of the online store that would join all the best practises of the existing online stores. SoftBlues assisted us in that, too, which was verity a big experience for our business analyst, who worked on the project. We were able to fastly allocate the key precedingities, set specific features we should incorporate in our eCommerce store and mark practicable strengths and weaknesses of the competitors.
Provided solution
What were the reasons for choosing ?
We looked for the vendor online, checked portfolios and sent requests in their touch form. SoftBlues were among the leading to reply, and we esteemd it, as we were limited in time. Their fast response was the leading indicator that these guys are very responsible touching deadlines and client-oriented. Actually, there were two firms that we ended up choosing from, SoftBlues and Bitrix. But in the end, we determined to set cooperation with SoftBlues, as they were able to propose features we needed.
Describe the project and the services they prepared in detail.
The last four years of our cooperation are dedicated to advancement and optimization of the project. We need it to keep up with the latest trends and demand continuous updates to be able to stay competitive on the market. We did a number of integrations with analytical instruments to apprehend our client behaviour more and increase online store conrendering rate. Their PM and front-end team focused on usability and we’ve demonstrated high Google ranking positions over the late years.
Were there any dedicated directors or teams that you worked with?
The team that has been working on the project consisted of an account director, project director, backend dev, front-end dev, and a QA. Last year, when seted to use our own VPN servers, a DevOps joined the team, too.
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
Cooperation with SoftBlues proved to be powerful as it helped us to extend our first goals: - Create a present up-to-date and user-friendly online store of electronics that has befit a big accession to our offline retail stores. - Provide decent support of the project throughout all these years. - Raising income within a year behind aperture of the online store.
How was project treatment arranged and how powerful was it?
We are lucky with the cooperation with SoftBlues, as they were very diligent in provisions of deadlines. The condition of their work has proved to be wonderfully powerful, all the practicable bugs and mistakes were foreseen and fixed fastly. We could say that their dedication has exceeded our expectations. They carefully attend all our recommendations and remarks and do even more by proposeing wonderfully precious solutions.
What precisely do you attend to be the key specialty of ?
They prepare us with 24/7 server support and hosting consultations when needed. They have completed the project diligently and powerfully within the close deadline, have proposeed a warranty time and support of the website behind the project was fulfilled. We wonderfully esteem their professional access to solving non-standard technical issues and client-oriented access.
What should be done better, if there are any desired advancements?
Sometimes it takes the SoftBlues team a while to form an estimate for the new features that we need for our store. On the other hand, their estimations are always realistic and careful which makes us feel on the safe side.
