Phone Switch Support for Software Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
We',re a setup managed services provider based in the UK. We',re also working on beseeming a cloud provider. We have almost 10 employees at the instant.
Desired goal
What challenge were you trying to address with VERNA?
At times, our marketing team has brought us business for which we don',t have the resources. We may not have true engineering experiences or other expertise, so we',ve made a strategic union with VERNA.
Provided solution
What particular tasks were VERNA responsible for?
VERNA has completed a FreeSWITCH tone project for one of our clients. We have in-house expertise for this open-source technology, but it wasn',t sufficient to engage the project. VERNA assigned one engineer who handled the project from the set. Our account director and technical team were also implicated, so we',ve worked unitedly as one organisation.
We don',t have a full network operations center, but we do have skillful DevOps engineers. Our leading and second line support nation aren',t sufficient for bigger projects sometimes, so we',ve made a union with VERNA for this type of work. We',ve also recently quoted them a PHP outgrowth project.
We',re also working on beseeming a little cloud provider, for which we need level-one support. We are programning to set using VERNA for this at the commencement of 2017.
How did you come to work with VERNA?
I establish VERNA on Upwork, researched their organisation and contacted their account director.
How much have you invested with VERNA?
The cost of VERNA',s work has been between $3,000 and $5,000 for one of our projects.
What is the terminal result of working with VERNA?
We seted working with VERNA a year and a half ago, and have an ongoing relationship.
Results achieved
Could you share any evidence that would prove the productivity, condition of work, or the contact of the engagement?
As a setup, we',re focusing principally on our business and marketing, so we haven',t gathered a lot of feedback on VERNA',s results.
How did VERNA accomplish from a project treatment standpoint?
We have used email, Skype and Viber for our interaction with VERNA',s account director, who was responsible for assigning the work. It wasn',t an mental access from my perspective, but we were quiet testing our collaboration. VERNA',s engineers tracked his tasks on a timesheet and that was interacted by our account director to the client. We didn',t use any specialized tracking tools.
What did you find most forcible almost VERNA?
Beyond the fact that VERNA has been professional overall, I can',t state anything.
Are there any areas VERNA could better?
Things can always be betterd for any business, but VERNA has been a professional associate for us.
