About America’s Call Center Market Research company in Kansas City, United States
Established in 1998, America's Call Center (ACC) has become the premiere provider and global leader of integrated call center services exclusively for the home inspection industry. With two decades of knowledge, deep interaction and unparalleled experienc
Some Higher Learning
Paul holds a B.S. in Chemical Engineering from University of Rochester as well as a Masters of Business Administration (MBA) from University of Colorado Denver
Patent Holder
While working in research and development at Texas Instruments in the 1980s Paul was granted a U.S. patent for ’low dispersion infrared glass.’
Impressive Background
Paul was a senior business analyst at McDonnell Douglas a marketing manager for Micro Motion VP of sales and marketing for SOR Inc. and director of product development at Sprint.
Giving Back
Paul is VP board of directors for Hope Faith Ministries an organization dedicated to meeting the many needs of homeless and at-risk men women and children in Kansas City.
Raising the Bar
Paul has been CEO of ACC since 2003. As a respected leader national speaker and true innovator Paul continues to set a standard for excellence in our great inspection industry.
Lets Get Personal
Paul is an avid runner and health fitness advocate. Hes also a devoted husband to wife Carissa and a loving father to his two daughters Amanda and Madison.
’Ive met a lot of amazing home inspectors in my 15+ years in this industry. And Ive noticed that for those inspectors who made up their mind to be the boss in lieu of being bossed around the really successful ones possess a very specific singular and impactful trait – PASSION. Above all the great inspection business owners and leaders of our industry today are deeply passionate about the venture they are undertaking. It fuels their vision drives their overall approach to service boosts mental toughness and makes them more fearless and willing to take risks. Got passion? Then youve already got a head start on your success.’
’Life is all about living…and living is truly experienced and enjoyed when we continuously learn and improve. This applies to business as well. Learning from mistakes refining processes and applying new approaches for business improvement is a way of life for succeeding. Strive to be better today than yesterday and better tomorrow still – in all ways – and youll achieve a level of personal and business alignment success you may never have thought possible.’
’Making tough decisions may be the riskiest part of an inspection business owners job but its also one of the most important. The most successful business owners are the ones who act decisively. They gather the facts weigh the options carefully consider alternatives and then decide on the best course of action. And they do it quickly. Decisive leaders understand that their decisions may not always be perfect but taking action is almost always better than taking no action at all.’
ACC founded by home inspection company owner and wife Dan and Candy Oliver. They developed service offerings driven by personalization customized service and superior quality.
As demand for services grows so does the need for more office space. ACC moves to office on Holmes Rd.
With a solid foundation in place Paul Zak takes up the reigns. As CEO Paul begins deepening service offerings and improving performance quality standards.
After two years under new leadership ACC begins its next phase with expanded phone systems and a new software platform – Cornerstone 1.
ACC introduces ’office team’ concept to its clients – expanding and refining its comprehensive agent training program allowing team members to become a true extension of a home inspectors business. Personalization becomes paramount as does the need for deeper collaboration with inspectors to provide customized solutions that work just for them.
Despite the real estate recession and a sustained period of economic challenges for the country ACC continues to work diligently with its customers to meet new needs and changing business requirements partnering and collaborating for their success.
A new strategic alliance is formed between Inspection Support Network (ISN) and ACC. The integration for home inspectors is a powerful and differentiating one.
As the economy and real estate industry begin a slow recovery ACC preps for new infrastructure improvements and introduces new software platform Cornerstone 2.
ACC ignores the Mayan prediction that the world will end on December 21 2012. Significantly deeper integration with ISN begins with a comprehensive bi-directional synchronization – further meeting growing customer needs and providing differentiated value for home inspection business owners and their clients.
With the economy dramatically improving home sales up and major foundational pieces at ACC already in place new phone systems are integrated. Advanced tech increases personalization with new customizable features – improving client response time and overall inspection business brand experience for clients and real estate agents.
Improving on the ACC team concept and in response to growing client base ACC expands to second KC location. Doubling the square footage many new individual ’team areas’ are created to enhance concentration on providing highly personalized service to home inspectors their clients and Realtors.
A significant year indeed as ACC turned 20. After two decades in business ACC took time throughout the year to reflect on its growth its successes and challenges the many changes in the inspection community and ACCs thoughtful adjustments along the way. 20 years serving home inspectors exclusively has been an honor and privilege and one ACC looks forward to doing long into the future.
Americas Call Center (ACC) is the premiere provider of integrated customer service amp; call handling solutions exclusively for the home inspection industry. ACC acts as a true extension of your home inspection business – a strategic partner providing the highest quality personalized office support and collaboration to drive your business success.
A comprehensive call center for home inspectors, ACC's U.S.-based customer service agents act as a true extension of a home inspectors’ business through personalized engagement. ACC understands that truly valuable customer service is more of a conversatio
