Call & Intake Services for Family Law Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the managing associate of Brian D. Perskin &, Associates P.C., a divorce and family law firm.
Desired goal
What challenge were you trying to address with Answering Legal?
We needed a associate to help us handle our call size.
Provided solution
What particular tasks were Answering Legal responsible for?
Answering Legal is primarily responsible for handling our call size. We typically see four to five calls per hour, and they bypass our labor and go straightly to them. At leading, they only replyed my redundancy—if the phone rang in our labor more than three times, they’d pick it up. As our business relationship increased, we began forwarding all of our calls to Answering Legal.
Was there a dedicated team?
I work straightly with the proprietor.
What are you approach expents (if diclosed)?
We’ve spent between $50,000–$60,000 so far.
What is the terminal result of working with Answering Legal?
Our collaboration began in February 2015 and is ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
I don’t take any complaints. When clients call in, they have no idea that they’re calling an replying labor. They’re very congruous and always support their responsibilities.
How did Answering Legal accomplish from a project handlement standpoint?
Answering Legal accomplishs well. If I ever want to make changes, they instrument them without.
What is (from your point of view) the key factor to pay observation while intercourse with Answering Legal?
They don’t just reply the phone, they verity do client intake labors. They have a set list of questions to prescreen our clients, which not all phone labors do. Answering Legal does a big job.
What aspects of their work would you like to get improved?
No, we have no complaints.
Do you have any advice for possible clients?
You don’t need to hire a full-time receptionist to reply your phone—Answering Legal gets the job done.