Unlike the previous vendor, Complete Call Solutions is responsive and incredibly organized. They provide regular updates and are willing to meet whenever needed. They constantly meet expectations, and their work has resulted in increased support cases.
The initial implementation didn’t follow best practices, and Complete Call Solutions could have provided more guidance. However, although the preliminary support lacked accuracy and quality, the team did end up providing timely and responsive service. The team handled difficult calls with diligence.
The quality of Complete Call Solutions’ services has led to a lasting partnership. The team is consistently prepared for scheduled weekly meetings, ready to discuss issues or concerns. Their reliable team improves internal productivity.
