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Some details
About Client:
The client is one of the most prominent IP law firms in Washington, D.C. and has a team of 130 attorneys and 220 professionals. They serve startups to Fortune 500 companies around the world. They have helped the world’s leading brands in protecting their IP Rights.
Challenges:
The client has to deal with hundreds of matters every day. They need to manage docket
items, tasks, and correspondences of these matters. The key issues were too long app loading time (it was close to 2 to 5 minutes), inadequate and complex UI/UX design, very limited features, obsolete technologies, and no provision to track case dates and process deadlines, subject matter, &, case documents.Moreover, three main modules, i.e. Litigation Center, Dashboard and Projects section were completely missing in the old application.
Solution:
Crednecys carried out a detailed discovery workshop with the users of the old application to understand the gaps &, flaws in the user journey. Using quick prototyping Credencys designed the new system in three weeks that was poles apart from the old system while matching the user’s requirement to the T.
Credencys provided proper color science and lean components were used that will help attorney, timekeepers and their managers always be on top of the most important things. Also, the architecture of the integration layer was transformed into a service layer which would be API driven and which would bolster the overall Input-Output performance while adhering to the high-level security.
The client saw a 50% enhancement in operational productivity after using the new system. It helped them save time while searching for documents, freeing them to focus on areas that are business-critical.