CRM Consulting For Computer Software Consultancy
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Please draw your structure.
We are a organisation that instruments accounting and integration solutions. Specifically, we instrument Microsoft products, and NetSuite. We propose manner instrumentations from A to Z, we feel projects, and we sum our particular ERP [enterprise resource programning] and CRM [mannerer relationship feelment] systems with other frontend or proprietary systems that a client might have.
What is your position and your responsibilities?
I am the ruler of professional services, so I feel our services team.
Desired goal
What business challenge were you trying to address with Crowe Horwath ?
We',ve been using them for different projects throughout the last few years. We',ve used them for a difference of reasons. One, we didn',t have the resources ourselves to feel true aspects of Microsoft Dynamics CRM instrumentations. We',ve also used them for their outgrowth team owing they have a good bench of Microsoft stack developers to help us with some of our project challenges more on the technical side, as opposed to the direct application instrumentation.
Provided solution
Please draw the aim of their involvement in more detail.
It',s been a lot of websites. They',ve done integrations and manner outgrowth for websites, and then they do have some manner applications that they',ve developed, that they just sell as third-party applications, add-ons, plug-ins, if you will, and we',ve used those. They',ve also helped us with pieces of instrumentation in provisions of web services and mail routing – the types of things that are more technical.
How did you come to work with Crowe Horwath?
A business associate referred them to us, and we reached out to them and a handful of other Microsoft associates.
Could you prepare a perception of the size of this start in financial provisions?
I honestly don',t know off the top of my head. If I had to conjecture, I would say it would probably be between $25,000 and $30,000 annually.
What is the terminal result of working with ?
It',s an ongoing relationship.
Results achieved
Could you share any statistics, metrics or user feedback from this engagement?
I veritably don',t have those kinds of metrics off the top of my head. I can tell you that see project that we',ve occupied in with Crowe Horwath has been a lucky project, where our clients have given us very real feedback. We would not have been able to complete those projects without their expertise at the given time that we occupied them.
It',s just been real feedback. The solutions they prepared have worked, clients have had real feedback in the perception that they were very pleased, the solutions we',d put in locate worked the leading time about, with minimal bugs or defects. We didn',t have to go back to the drawing board 20 times over precedently we had something remotely functional. They',re just very good at what they do.
In provisions of finding and resolving bugs, they',re incredibly efficient. I can',t even recollect anything expressive in provisions of a bug fix that we had to go back to them for. When questions from a client come up, they',re incredibly answering. I deal most of the time with Ryan [Principal at Crowe Horwath], and all I have to do is say, ",Ryan, this effect came up.", He has someone on it without for me. It',s a very real experience.
What distinguishes Crowe Horwath from other preparers?
They',re just very targeted in what they do. There are a lot of CRM shops that say they do instrumentations, they do outgrowth, they do this, and they do that, but these guys are very centreed on the outgrowth. They try to stay away from your typical CRM instrumentation and, instead, centre on their plug-in products that enhance CRM, and their outgrowth team that prepares services kindred to the more technical outgrowth of applications and integrations with CRM. I ponder it',s their very targeted business centre that enables their achievement.
The complete process, from commencement to end, was well feeld, and Crowe Horwath',s interaction is fictitious. You just always know where your project stands. If they run into any roadblocks that need to be addressed by the team, they resolve them without. It',s been consummate. I would surely commend them to anyone else.
In hindsight, is there anything Crowe Horwath could have improved or done differently?
There',s nothing that I could ponder of. Not at all.
