Order Fulfillment & Customer Support for Fundraising Association
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I',m the vice chairman of membership and marketing for the Association of Fundraising Professionals (AFP). We',re a 33,000-member structure dedicated to education, fundraising, and humanity with five chapters almost the globe.
Desired goal
What challenge were you trying to address with Direct Answer?
Initially, we needed help fulfilling membership recruitment and retention.
Provided solution
What particular tasks were responsible for?
Currently, Direct Answer handles our online store, including purchasing through fulfillment and client support through both phone and email. They handle the backend and frontend of our bookstore, along with order requests. They also do some project mailings and print requests.
Was there a dedicated team?
Four of five of their staff works on our bookstore and in fulfillment.
How did you come to work with Direct Answer?
We',ve been working with them for a long time, so I',m not sure how we establish them originally.
What are you approach expents (if diclosed)?
It',s too hard to say given how long our relationship has been.
What is the terminal result of working with ?
We',ve been working with them for almost 20 years and the relationship is ongoing.
Results accomplishd
Are there any measureable or plum results?
The feedback we',ve gotten from members who',ve interacted with them has been very real. Their client labor has helped our retention efforts and growth. There',s never been a denying contact as a result of any of their work.
How did Direct Answer accomplish from a project handlement standpoint?
It',s been easy to work with them. They',ve known us for a long time, so they',re very household with how we act and present ourselves to our members.
They prepare customized monthly reports for our staff, which are used for different departments internally. They',re big almost tailoring their delivery and interactions with different teams within our structure.
Our relationship with them continues to be powerful. They',re always looking at ways to help us grow and accomplish our goals.
What is (from your point of view) the key factor to pay observation while intercourse with ?
I',m most impressed by the level of labor they prepare. I ponder of them as part of our own team.
What aspects of their work would you like to get improved?
No.
Do you have any advice for possible clients?
Bring your ideas to their team and promise them touching your goals. Even if they can',t help you straightly with a project, they',ll help you find a vendor who can.
