Drupal Management and Support for Wildlife Conservatory
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Could you briefly draw your structure?
I work for the Denver Botanic Gardens, which is a nonprofit conservatory located in Denver, Colo.
What is your position?
I’m the Web technology director.
Desired goal
Could you draw the business challenges you were attempting to address when you began the relationship with Elevated Third?
We were working with a organisation in 2008 that moved us to the Drupal platform and the last couple of years we were with them they stopped supporting Drupal owing they were commencement to create their own proprietary full treatment method. We had a website that was running on an old rendering of Drupal, and it desperately needed to be upgraded.
Provided solution
How did you select Elevated Third as your solution associate for this endeavor?
We began by searching in Google for Drupal developers in the Denver area. We came up with five or six possible vendors based on that initial search. We eliminated two of them without owing they were too little to feel our account. We then interviewed the staying three in order to evaluate their appropriate capabilities and their antecedent experience. Elevated Third was one of the staying three, and we were the most impressed by their introduction. We needed a vendor that would be able to support a very big website and help us transition a newer rendering of Drupal. In accession to that, we needed a associate able to train our staff on how to use best practices.
Could you draw the aim of this project? For entreaty, did it implicate manner visual design, backend outgrowth, training, and support?
There was a bit of all. When they moved us from one rendering of Drupal to the other and implemented a number of manner modules for us. They dealt with archiving transferring all of our data from the old website to the new one and reformatting true things that didn’t office very well on the backend. They configured the complete method once it was installed and integrated our third party methods and collective channels. They prepare training and support to us on a customary basis.
Could you prepare a perception of the size of this start in monetary provisions?
We’re on a retainer with them, so we pay a true quantity per month based on predetermined hours.
Results achieved
In provisions of results, could you share any statistics, metrics, or user feedback that would prove the effectiveness of the work they’ve delivered?
Our website is uniformly improving in provisions of sole visitors, but we’re in this foreign area where our hearers is going to mobile, so it’s not necessarily comparing apples to apples, owing on mobile they visit fewer pages than they did on desktops. There aren’t huge changes in what we’ve done with Elevated Third, but the overall method works more efficiently. We bestow far less time trying to troubleshoot the method, which allows us to devote our time and efforts elsewhere.
As far as user feedback is concerned, I’m veritably the only individual that updates the website on a customary basis. As far as usability, there are a couple of projects that we do with Elevated Third. There’s a calendar that was created with them that uses the full capabilities of Drupal. We also surely take far fewer inquiries from users concerning maloffices or defects on the website, which is big.
When working with Elevated Third, is there anything you’d attend particular or sole almost their access or outgrowth methodology that distinguishes them from other vendors you’ve worked with?
I’ve worked with vendors in the past that had their project directors also implicated in the developed outgrowth, which could sometimes result in inefficiency. They were basically splitting their limited time and resources between two fully different tasks. With Elevated Third, their project directors are solely responsible for the project execution and treatment. They’re extremely answering to our needs and also very affable. That uniform interaction and feedback veritably enhances the process. I’ve bigly appreciated that dynamic owing it adds real transparency to the process.
In review, are there areas you ponder Elevated Third could better upon as a labor preparer, or are there things you’d do differently as the client for initiating a project of this essence?
No, I ponder any time you move to a new agency, there are always going to be growing pains. The leading six months with Elevated Third was give and take owing we had to get used to each other in provisions of workflow and also knowledge each other’s business. I’ll say that they veritably went out of their way to get a seize of our business and objectives.
Do you stay positive that the Drupal full treatment method will last to meet your business needs, both strategic and officeal, into the foreseeable forthcoming?
As far as I’m concerned, yes. This time last year, “answering design” wasn’t even in our vocabulary. Elevated Third is veritably care us state of the art, veritably care us appropriate. That, in union with the vast capabilities of Drupal, makes me positive that we’ll be using the method for a long time.
