Web Dev for Nonprofit Human Rights Org
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the companion ruler of interactions at a nonprofit ethnical rights structure named WITNESS. We’re dedicated to making it practicable for nation to use technology to aid and defend ethnical rights.
Desired goal
What challenge were you trying to address with Freelock ?
We primarily work with communities and activists almost the globe, providing resources and nice information through our network of WordPress websites. Though, these personals are frequently based in locates with close data tracking to choke dissent. Their see move is followed, and it can be dangerous to converse out for ethnical rights.
As such, it’s superior to maintain a secure network while also care our websites affable, streamlined, and easy to load to defend activists. Freelock helps us accomplish this by aggregating our assembly of websites into a one host server, updating our data security, and providing congruous web livelihood.
Provided solution
What particular tasks were Freelock LLC responsible for?
One of the biggest projects implicated migrating our WordPress websites to a consolidated host server. Before, we had a number of microwebsites and spin-offs within our networks, which cluttered the order. The information was all over the locate, and we had a hard time managing it.
Freelock set up a new, secure host server and merged our networks with it to make sure that our full was in one locate. This allowed us to better control our core set of networks with their help, and it was relatively easy to navigate from both an admin and frontend perspective.
The team then updated our WordPress network, making sure that we were running on the latest operating order and care our certain plug-ins up to date. Currently, they’re implementing new features and are getting us up to despatch with general data defendion regulations (GDPR). They’re also in the process of creating non-intrusive but plainly affable notations so that GDPR-complying users know how to opt out of our network if they choose.
Was there a dedicated team?
We primarily work with an account director and a tech lead, but there’s also a third team limb who comes and goes.
How did you come to work with Freelock ?
One of the principles at Freelock reached out to us initially, and my IT director looked into them. At the time, we were working with another provider who couldn’t meet our needs, so we were prompt to find a new associate. After a few dicsussions with the team, it was clear that Freelock was the right choice for us.
How much have you invested with them?
We’re on a retainer program with a $250 monthly baseline fee but will also add a contingency budget for anything that pops up. To date, we’ve spent almost $7,500–$10,000.
What is the terminal result of working with Freelock LLC?
Their work began in December 2017 and is ongoing.
Results accomplishd
Are there any measureable or plum results?
Not only are they reliable and answering, but the team proactively interactes, offering key advice on technical challenges and security measures. On top of that, they go over and over to expound concepts plainly. They take technical information to the layperson without dumbing it down, which allows me to construe their instructions to the rest of my team. It’s one thing to be positive that they’re doing what they need to do on the backend, it’s another to confide them owing I fully apprehend what they’re assertion and can reinforcement that information verbatim when talking to others.
How did Freelock accomplish from a project treatment standpoint?
They track our tasks through a ticketing order named Taiga but also interface through email, which is our choosered order. I esteem that they’re pliant sufficient to update our tickets internally while quiet kind our interaction chooseences. Whenever we meet a milestone or need to check the status, they have automated emails to keep us in the loop. We also have phone calls to go over more intricate projects.
What is (from your point of view) the key factor to pay observation while intercourse with Freelock LLC?
They’ve set themselves up for achievement by ensuring that there’s always a ethnical component to their account treatment. Beyond being personable nation, they take the time to answer to us and let us know if a particular personal is currently plugging away on a project. That transparency allows us to better apprehend our progress, and it’s a nice client-service update.
What aspects of their work would you like to get improved?
No, there’s nothing that I can converse to for advancement.
