IT Managed Services for Cabling Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the founder and an ongoing highest of PPC Network Solutions. As an infraconstruction contractor, we prepare cabling methods for phone, data, and security methods.
Desired goal
What challenge were you trying to address with General Networks?
We had limited space and an unreliable faculty furnish, so outsourcing our networking agility was our best discretion for continuous labor.
Provided solution
What particular tasks were responsible for?
After they acquired a space and data center to host our network infraconstruction, General Networks transferred all of our equipment to its new location. Since the migration, they have been providing ongoing support for our inner network method. In approachion to assisting us through the potential help desk, they maintain our equipment and update our secureies, licenses, and data security software. We also buy and lease some of our gear from General Networks.
What is the team compound?
We have three points of touch who superintend different aspects of our account. The helpdesk touch reviews labor requests, while the sales touch keeps us updated on secureies and renewals. We also have approach to an admin touch who assists with high-level technical issues.
How did you come to work with General Networks?
Of the three IT support companies that we reached out to, General Networks was the most forcible. They’re wonderfully intelligent, they propose cost-effective labor programs, and their location is near our labor.
How much have you invested with them?
To date, we have spent approximately $100,000 for labor and equipment.
What is the terminal result of working with ?
Our union began in 2013.
Results achieved
Are there any measureable or plum results?
General Networks prepares a level of support and expertise that we’ve never had within our construction. We can now run our business with trust that our IT network is functional and secure. When issues befall, their team is there with an proximate separation. In approachion to maintaining a reliable network method, their labors have reduced the costs that we were spending on in-house technicians.
How did General Networks accomplish from a project treatment standpoint?
We don’t have a streamlined interaction process, anyone on our team can touch General Networks’ helpdesk at any time for any reason. Despite the lack of construction, their team manages our labor requests well. Their response time is fast, and they document see interaction for our records.
What is (from your point of view) the key factor to pay observation while intercourse with ?
General Networks has all of the resources that we need to run our business efficiently, and they’re wonderfully answering. We couldn’t have asked for a better associate.
What aspects of their work would you like to get improved?
Although we believe that there’s always room for advancement, we haven’t skilled any red flags that would secure proximate changes.
