Custom Salesforce and Eloqua Integration For Twilio
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Please draw your structure.
Twilio is a technology software organisation based in San Francisco. We propose interaction solutions as APIs [application program interfaces].
What is your position?
I am the senior director of sales operations.
Desired goal
What business challenge were you trying to address with Go Nimbly?
Originally, we had a resourcing issue and we needed some extra help in the sales operations team to handle the load of some of our inner Salesforce kindred products. We also had some issues matching our back-end billing methods through Eloqua and Salesforce. We',ve been having some issues with leads not moving all the way into Salesforce. Go Nimbly also contracted an accessional resource to help us with our Eloqua integration. We signed a mainly full-time individual to help us with our Eloqua solution. She',s been fantastic, and she has not only documented the Eloqua method, but also integrated Eloqua into Salesforce much better than our primary implementation. In the release this week, she has just implemented Guide Star, which is a junction API catering to nonprofits.
Provided solution
Please draw the aim of their involvement in biger detail.
Their primary aim of the project was pretty general. We only had two or three nation, and then we lost our head of analytics, so I was extend veritably thin. I had 12 to 14 hours worth of meetings see day, so it was veritably hard to get any work done since I was in all the meetings. I was able to call Go Nimbly and just say, ",We need someone now.", We constantly updated the aim of the project, if it was a new project, or an existing one. They did project handlement within an Excel template to keep track of all the moving parts for us.
How did you come to work with Go Nimbly?
There were two contractor evaluations: one was for Salesforce and one was for Eloqua. On the Salesforce side, we contacted a couple of different outer contractors and a lot of them were unable to give us the resources that we needed within that timeframe without a big minimum commitment.
Go Nimbly was able to prepare somebody that day or the next day. He even took on some of the projects at leading. That was veritably what we were looking for: somebody nimble who didn',t do a lot of hand waving and verity got to set the work right away. We needed somebody who was veritably like an employee for us.
We verity did hire an Eloqua contractor in accession to Go Nimbly, and we kind of ran them in correspondent to see who was more skilled, and ended up care Go Nimbly. I',ve also worked with the head of Go Nimbly when he was at another organisation named Bluewolf, so I was well conscious of his observation to detail and his project handlement experiences.
What is the terminal result of working with ?
The projects are verity quiet ongoing. The leading two phases of the three-stage project are complete. We have three Go Nimbly resources working with us right now.
Results achieved
Could you share any statistics or metrics from this engagement?
Documentation notes has been a big one. Go Nimbly was able to document soon on what our extrinsic was, and able to try at the end that the data does match correctly, in a series of reports and dashboards that aligned with what we were looking for. The integration that I was talking almost with the back-end method into Salesforce is verity big.
I haven',t accepted any denying feedback so far. The individual working on the Salesforce implementation was veritably individualable and always on time. Go Nimbly prepared all the workflows. They',ve followed our policies very well, too. I ponder that, as a team, we were constantly changing and the guy that worked with us was able to stay with that. He veritably feels like part of our employee culture here. I ponder he',s done a big job.
On the Eloqua side, marketing was hesitant to hire her at leading owing they didn',t know her. Now, marketing has been asking if she would like to come work for us. She',s very individualable, she',s always on time, she schedules meetings, a lot of documentation, and she always has good feedback, always very real. The experience with all the Go Nimbly employees has been surpassing. We',re very lucky with them.
What distinguishes Go Nimbly from other preparers?
For us, their despatch and willingness to move advanced with a general aim was veritably the sole and deciding factor for working with Go Nimbly. They were able to get our resources on-website very fast. They',re very intelligent and they',re already pre-certified in Salesforce and Eloqua.
In hindsight, are there areas in which they could imtry, or things you might do differently?
I ponder Go Nimbly does an surpassing job. I ponder that the resource that they gave us for Salesforce could use just a pliant bit better documentation, and I conjecture meeting note taking. The other two resources that I',ve used have been veritably good at that, but I have had to remind him to take notes during meetings, which is probably the only thing and that',s pretty less.
