Call Services for Refrigeration & HVAC Service Provider
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the labor director at a 24-hour HVAC and refrigeration organisation. We centre on air conditioning, heating, ventilation, and foodlabor equipment repairs.
Desired goal
What challenge were you trying to address with Gold Cross Answering Service?
We needed someone to take over our expediteing labors outside of our regular business hours. Typically, we’re open from 7:30 a.m.–4:30 p.m. on weekdays, and it wouldn’t have been possible for us to staff a full-time 24/7 expediteer. They stepped into that role for us.
Provided solution
What particular tasks were Gold Cross Answering Service responsible for?
During our workday, we don’t have a ton of interaction with them outside of followup updates and on-off questions. We also will intimate them of any changes to our technician turn list, so they know who to touch during off-hours. After we close for the day, they’re responsible for fielding any labor-oriented calls.
Typically, they’re collecting basic information from clients and a description of the issues they’re facing. Then, they call our on-call technicians with the information. From there, its the technician’s responsibility to feel a more detail aim of retrieval. Gold Cross Answering Service coordinates and maintains that client touch.
Was there a dedicated team?
We have a first point of touch with them, but I’m not sure how big the rest of their team is.
How did you come to work with Gold Cross Answering Service?
We heard almost their 24-hour labors from others in the activity, so our team reached out. From there, we got them in places as our on-call expedite center.
What is the terminal result of working with Gold Cross Answering Service?
We began with them in fall 2017 and last to work with them.
Results achieved
Are there any measureable or plum results?
Their labors have been satisfactory. There have been very minimal misinteractions between the client and our technicians.
How did Gold Cross Answering Service accomplish from a project treatment standpoint?
We’ve never had issues with them. If there are questions on their end, they’re good almost reaching out to our team straightly for answers. We adjoin over email for all non-emergency situations. They do a big job of interacting to fix our needs are met.
What is (from your point of view) the key factor to pay observation while intercourse with Gold Cross Answering Service?
They exhibit a condition labor day in and day out—they’re congruous. That’s precisely what we were looking for. They propose the same level of labor that we anticipate of ourselves.
What aspects of their work would you like to get improved?
I can’t ponder of anything.
Do you have any advice for possible clients?
Be open and honorable with interaction. Every organisation has their own anticipateations, and its significant to get that information out in the open. That’s how our relationship has worked so well.
