Call Services for Specialty Plumbing Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m one of the principals of a specialty plumbing contractor that focuses on water equipment.
Desired goal
What challenge were you trying to address with Gold Cross Answering Service?
Our first reason for hiring Gold Cross Answering Service was to feel behind-hours calls.
Provided solution
What particular tasks were responsible for?
Gold Cross Answering Service manages calls behind hours and during the weekends. For behind-hour calls, their team transfers the information to assigned nation. They take on responsibilities so that our team members don’t need to be on call. When all of our teammates are on the phone or out of the labor, their team prepares backup. They reply calls during the day and take client information so that we can get out to feel our clients and prepare better client labor.
Was there a dedicated team?
We have a first point of touch but identify that they have a team of nation who feel incoming phone calls.
How did you come to work with Gold Cross Answering Service?
We establish them at a trade show. We followed up with a phone call to ask them a series of questions. They also prepared us more details. Gold Cross Answering Service had the right offering for the right cost, so we reflection that it was worth a try. We’ve been lucky ever since the engagement began.
What is the terminal result of working with ?
We began working unitedly in April 2017 and our relationship’s ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
We’re surely satisfied and have never had the need to look elsewhere. The condition of our client labor increased. If we have a call that can’t be replyed, it rolls over to Gold Cross Answering Service. We skilled a hurricane and lost Internet for a couple of days. Their team was our lifeline to be able to take any client calls owing our phone method operates on Voice over IP. Without the Gold Cross Answering Service, we would’ve been high and dry. Their team came to the rescue.
How did Gold Cross Answering Service accomplish from a project treatment standpoint?
By and big, their project treatment’s good. We’ve only had less hiccups with them interacting the right information to the right individual.
What is (from your point of view) the key factor to pay observation while intercourse with ?
I’ve never heard a client feel like they dealt with just an replying labor. Unlike other labor preparers, they’re professional.
What aspects of their work would you like to get improved?
There are times when they send information to the unfit nation.
Do you have any advice for possible clients?
Make sure that your phone method is set to meet your expectations. For sample, our phones are set up to direct unreplyed calls to Gold Cross Answering labor during business hours too.
