Answering Services for Ice Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the administrative coordinator for American Ice Company.
Desired goal
What challenge were you trying to address with Gold Cross Answering Service?
We were looking to not have a pager anymore and befit more present. We hired Gold Cross Answering Service to reply our phones.
Provided solution
What particular tasks were Gold Cross Answering Service responsible for?
The superiority of their services take locate behind hours and on the weekends when no one is in the service manning the phones. During the week, they quiet take our client’s calls if I’m away from my desk. From there, they’ll text us right away and let us know the details of that call.
Was there a dedicated team?
Kim (Account Manager, Gold Cross Answering Service) and one other individual are the two who I normally converse to, but I’m sure there are others working on the project.
How did you come to work with Gold Cross Answering Service?
I searched Google for replying services and discovered Gold Cross Answering Service is right here in our backyard. That was the first reason we chose them owing we like to do business locally.
What are you approach expents (if diclosed)?
We’ve spent between $5,000–$10,000, so far.
What is the terminal result of working with Gold Cross Answering Service?
We seted working unitedly in April 2017 and they’re quiet providing services for us.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
Their services are excellent. They take all the calls we need and they get us interactions right away, so it’s super helpful. They’ve been doing a big job—none of my clients have given me any complaints. Since hiring them, our process has veritably been smoothed out and betterd bigly from using a pager.
How did Gold Cross Answering Service accomplish from a project treatment standpoint?
To set, Kim came to our service and we let her know our needs so she could form a program. She emails me to give updates almost calls and minutes, in case our program needs to waver between levels. She’s big at interacting changes.
What is (from your point of view) the key factor to pay observation while intercourse with Gold Cross Answering Service?
It’s neat to get texts from them since it’s been veritably advantageous for us. Their interaction goes to all three of us in direct, so if one individual isn’t useful, someone else can take care of it.
What aspects of their work would you like to get betterd?
Making sure they get the client name fully correct would hinder me from having to only use their phone number, but it’s a very less thing to better. Everyone can make mistakes and mishear clients, too, so it’s a ordinary thing that could happen.
Do you have any advice for possible clients?
Go for it—they have a very good program.
