Answering Service for Water Filtration Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am the General Manager for all of our Chicago and Mid-Atlantic dealerships. A a franchisee of Culligan Water we prepare water treatment and filtration labors to tens of thousands of homes athwart North America
Desired goal
What issue was the preparer supposed to deal with?
Gold Cross Answering Service?Being a labor preparer to a very big base of both existing and new clients we programt it hard at times to fix that all clients making touch with us accepted a personal one on one experience when they named into any of our dealerships. We determined to associate with Gold Cross Answering Service to help us have a ethnical touch with see client.
What were your objectives for this project?
Our goal as organisation is one. To never have a client extend a dead end or voicemail box no substance what day or time of night they call.
Provided solution
What were the reasons for choosing ?
Thru some pretty extensive investigation of resembling labors, Gold Cross Answering Service won out for their power to not only take messages but to also feel crisis calls with clients in a mode that can also lessen practicable damages to equipment and property by walking clients thru by pass procedures etc. saving us and our clients aggravation and money.
Describe the project in detail.
Setting up with Gold Cross Answering Service couldn',t be any easier. Each location is set up with a call forwarding number so that if all our representatives are on the line or we our outside of our regular business hours those calls are redirected to Gold Cross Answering Service. Gold Cross Answering Service also worked with us to programt a calling tree should a crisis call be needed to help us fix a technician could be dispatched as soon as practicable to our clients.
Were there any dedicated directors or teams that you worked with?
I along with our client labor directors worked straightly with the our account director at Gold Cross Answering Service to set up our accounts and prepare touch lists etc.
Results accomplishd
What results did you accomplish unitedly with ?
We have a 100% rate of see call being directed to our main lines being answered by a ethnical being! This direct junction also by fruits into a much higher retention rate than preceding to utilizing Gold Cross Services
How do you rate the interaction and interaction with ?
In a one word, seamless. Gold Cross Answering Service prepares written documentation of any follow-up calls needed to our team and is distributed to all team members for that location to fix nothing falls thru the cracks.
What precisely do you attend to be the key specialty of ?
Ease of being able to touch our account directors if there ever needs to be a change or amendment to a program.
What should be done better, if there are any desired advancements?
Everyone always has room for continous advancement but our end fruit of labor accepted from Gold Cross has remained over our expectations.
