Answering Services for Family Assistance
Below is a modified rendering of the review: special info excluded, innate facts kept.
Introductory information
A few words almost your organisation and individualal responsibilities
We are a nonprofit special structure that licenses treatment foster homes. My position is Office Administrator.
Desired goal
What issue was the provider supposed to deal with?
Gold Cross Answering Service?Our On Call Answering Services
What were your objectives for this project?
To help connect staff connect with foster families in crisis needs behind hours and weekends. Also help during the work day when staff schedules are busy
Provided solution
What were the reasons for choosing Gold Cross Answering Service?
This was selected preceding to me by hired over 20 years ago. Their labor is bigly valued as we have staff and families throughout the state.
Describe the project in detail.
We have staff and families through out Wisconsin and the labors helps connect families in need with a staff individual, rather then going to a voicemail and leaving a interaction and waiting for a response
Were there any dedicated managers or teams that you worked with?
We have staff that cover on call a week at a time and rotate
Results accomplishd
What results did you accomplish unitedly with Gold Cross Answering Service?
Saves a time and gets families connected to someone faster/easier, with this rotating schedule, offers time for staff to have down time, when they are not on call.
How do you rate the interaction and interaction with Gold Cross Answering Service?
I believe the flow works very well, staff between both agencies, work to help foster parents in need.
What precisely do you attend to be the key specialty of Gold Cross Answering Service?
I have not heard of any delays, I believe Gold Cross is big at informing us if there are changes happening within their method, so that our agency can fit. Foster families are pleasant to be able to talk to a live individual, who is fitd to help them get connect with our staff.
What should be done better, if there are any desired improvements?
I have not had any complaints, so for now I believe things are big between both of our agencies.
