Web and Mobile Dev for Entertainment Representative Website
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the general director of a little business, and I run a website. The organisation is owned by a film and TV producer, and I deal with all of the day-to-day treatment aspects of the business. My organisation is a subscription-based database labor for professionals in the entertainment activity who want the touch information for the authorized representatives of nation working in the activity, including actors, screenwriters, musicians, music producers, athletes, etc. We list agents, directors, publicists, and many kinds of representatives.
Desired goal
What challenge were you trying to address with HAAS/créa?
When HAAS/créa began working for us, we were in a bad locality. We had had an awesome freelance developer who had gone to work for a bigger organisation and could no longer work for us. We replaced him with a organisation that turned out to be fearful. We didn',t verity sue them owing they returned all of our money, but we probably should have sued them for the work they did. Somebody had to fix all, and HAAS/créa came to work for us below hard circumstances owing the website was barely functioning when they came on.
Provided solution
What particular tasks were HAAS/créa responsible for?
HAAS/créa provides all of the web outgrowth, technical support, and livelihood of our database and e-commerce side of the website. When they came on board, they did a lot of major work in a pinch that dealt with the referential database construction of the website. They were also implicated with the website’s billing and e-commerce side, such as intercourse with our integration with Authorize.Net and PayPal, our API and PCI yielding and security substances, etc. From that point on, they took over all that we were doing. They’re like a one-stop shop for us. I don',t ponder we’ve used anyone else for our tech needs since we establish them. We even used HAAS/créa to propel iOS and Android renderings of an app for our organisation and to create a couple of other websites for our organisation’s proprietor.
My website is an entirely self-contained labor. The e-commerce side of the website must process recurring subscription payments and securely feel payment information and user subscriber information. HAAS/créa also handles effects almost the user side, like the interactive experience. They also maintain and have formd an interface for the admin side so that we can handle the data and the commercial aspects. This allows us to question clients, do client records, find payment histories and receipts, and approach all the information that we might need if we had to fix a argue, for sample.
HAAS/créa simultaneously built the iOS and Android app renderings of our website which took all of the data from our browser rendering as well as all the user interactive stuff, like the power to log in, the power to view receipts, the power to change passwords, etc. I ponder they built those apps within three or four months from the point when we said we wanted a offer to its propel. That included testing, beta renderings, just almost all. I ponder that was a pretty big belowtaking, and nation have been lucky with the app. I was impressed with the app.
How did you come to work with HAAS/créa?
The same individual who commended the awful organisation also commend HAAS/créa. What happened was we went through a media consulting organisation to find someone to repropel our website and coast up our security and PCI yielding effects. That’s when we began to work with the awful organisation. After they had done the work, we hit “go” on the repropel, and they destroyed the business. We wrote back to the media consulting organisation and threatened to sue them. They returned our money, establish HAAS/créa for us, and said they would fix all for us for free. It turns out the media consulting organisation paid them to fix it, but I was so impressed by how fastly and efficiently HAAS/créa fixed all that we kept them on, and that was six years ago.
How much have you invested with HAAS/créa?
I ponder we’ve invested more than $200,000 but less than $1 million with HAAS/créa. I don',t know what the terminal bill was precisely owing it was all done below crisis circumstances, and the media consulting organisation that commended them to us ended up paying them excellently a bit that we never saw. When HAAS/créa became our go-to organisation, we began paying them a retainer of almost $1,000 a month, with a rate of $100 an hour over that, which is lower than what they wanted to bill and what they typically do bill. They took that rate owing that is what we had been paying for a customary developer, and we’ve kept that rate for six years. There have been years where we have invested as much as $50,000 over that retainer for specific projects.
What is the terminal result of working with HAAS/créa?
Our organisation’s repropel that went haywire happened in November 2011. We establish and spoke with HAAS/créa near the end of November, and then they took on the project and completed it in December 2011. Everything was fully back on track by January 2012.
Results accomplishd
Could you share any evidence that would prove the fruitivity, condition of work, or the contact of the engagement?
It’s tricky to measure in some perception owing HAAS/créa has done all for us, and they’ve been working with us for six years. There have been times when our commerce has gone up and times when it has gone down.
How did HAAS/créa accomplish from a project treatment standpoint?
HAAS/créa accomplishs well from a project treatment standpoint. They’re basically part of the work of our organisation. I ponder the only thing they don',t do for us is hosting our website.
All of their project treatment is inner. We give them the aim of a project, and I work with Alex [Fobelow &, Principal, HAAS/ créa] to make sure all of the parameters are clear. He’ll then turn that into a ticket so their team can see what they’re doing. They run an outer ticketing method named Redmine for effects that might crop up. I can’t ponder of a time when I haven',t accepted a response to a ticket within 24 hours, and I frequently hear from them within separate hours. Redmine is a fruit that they introduced to our process. It’s not something we requested of them. It’s an efficient ticketing method that allows us to go in and list what we need, and it will form a chain of fitness.
When we’re developing these fruits, HAAS/créa will post them on a beta website on their server so we can test them out. They’ll then send us a link on Redmine, and we’ll exchange our feedback that way. Otherwise, I converse to Alex on the phone, or we exchange emails. I',ve met with him in his service owing we’re both on the East Coast. All of those interaction options are useful.
If there’s ever an effect that they imagine can’t be fixed efficiently or represents a larger substance outside the aim of tech support, then they’ll invoice us separately, and we’ll transact that. They’ve yet to liberate anything that didn',t work as they described it would once we hit a terminal rendering of the fruit.
What did you find most forcible almost HAAS/créa?
To my mind, the key with anything of this essence is to feel like you',re never being told something can’t be done. That has proven to be true in this relationship. I feel like I’m frequently translating between the proprietor of the organisation, who’s not tech-savvy, and Alex at HAAS/créa to aspect out which of the proprietor’s goals are practicable. Alex has a real can-do posture. He never displays any sort of IT guy condescension. Even when ideas feel like they’re coming out of the left field, he’s able to construe them pretty fastly into something that can be done. He will turn that into something he and his developers can belowstand and accomplish.
Are there any areas HAAS/créa could better?
I don',t want to say there aren’t any areas HAAS/créa could better owing everybody has areas that need to be fixed. I ponder the reasonable requests we have put in front of HAAS/créa have been accomplished, and I’m pleased with that.
What tips or commendations could you share that might increase the likelihood of achievement with HAAS/créa?
Future HAAS/créa clients probably are going to be interfacing with Alex primarily and almost exclusively. I would say he’s somebody who’s enthusiastic, he gets excited, and he puts advanced a lot of ideas. I ponder clients should be receptive to that. I don',t ponder he gets his feelings hurt if he throws something out there that you don',t ponder is going to work. I just would admonish forthcoming clients to be open and prompt to get a lot of feedback touching anything you',re putting forth and anticipate an extra level of engagement.
