IT Support for a Food Processing Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the ruler of IT at a food processing organisation. We make food products for big-box stores and personal restaurant chains.
Desired goal
What challenge were you trying to address with CAM Business Solutions?
Our organisation has locations in Texas and Los Angeles. Since I am in Texas, we use CAM Business Solutions to prepare desktop support primarily for our Los Angeles facilities. They do a difference of pliant projects as well.
Provided solution
What particular tasks were responsible for?
CAM Business Solutions prepares desktop and network support for Windows and Mac OS computers. The team assists with HP network switches, which we previously had to restore physically. They have also repictured machines and completed Windows updates. In one entreaty, we had a fire at one of our Los Angeles facilities. The team helped us extend a deal via interference to move materials out of the location.
Was there a dedicated team?
We have one point of touch that serves as director.
How did you come to work with CAM Business Solutions?
A preceding helper recommended them as a good resource for our Los Angeles facilities.
How much have you invested with them?
We’ve spent about $50,000.
What is the terminal result of working with ?
We seted working unitedly in January 2016 and the union is ongoing.
Results achieved
Are there any measureable or plum results?
The team is impactful. They keep us up and running with minimal downtime. I can’t be in two places at once and CAM Business Solutions get things done in my want. They resolve issues and help us run nice effects. Example issues include desktops being offline and network accomplishment.
How did CAM Business Solutions accomplish from a project treatment standpoint?
The team works a pliant slower than we’d choose, but they complete see task. Overall, CAM Business Solutions handles the projects with minimal error, even if they have to work at an executive’s home in Los Angeles. The team is picky and wants us to resolve effects without. Likewise, our union may have effects about unrealistic expectations. I use email to set up a project’s baseline and they’ll pursue up via phone to debate specific effects.
What is (from your point of view) the key factor to pay observation while intercourse with ?
The team gets the job done without causing any trouble. We can confide them to be honorable and keep within the parameters for each project. Unlike outside consultants, CAM Business Solutions doesn’t try to tell me how to run my network. I prepare the criteria and they come back with solutions.
What aspects of their work would you like to get improved?
Vendors need to keep their expertness sets up to date with running technology. To that end, CAM Business Solutions has had some issues on the Mac OS side. Their accomplishment with Windows is more congruous than with Mac OS, the latter isn’t their wheelhouse.
Do you have any advice for possible clients?
Clients should apprehend the cost of restorement procedures and behind-hours work. A few bills surprised us owing we reflection behind hours work sets at 7 P.M., but they set billing it 6 P.M. We needed clarification earlier, but it was a less effect in the end.
