Staff Augmentation for Computer Software Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and individualal responsibilities
We prepare outsourced manner software labors, specializing in Salesforce and UI/UX. We work with little and medium sized structures with different levels of experience intercourse with manner software. Our commission is to help unite and liberate solutions that prepare measurable value leading and fast while iterating towards an structure',s strategic goals. My position is the CEO.
Desired goal
What issue was the preparer supposed to deal with?
Helpware?Operations and assisting with account treatment. Our organisation is guided by processes when we prepare labors. These processes fix requests are tracked and prioritized, converted to action items, and reported back to the mannerer. This transparency is bigly valued and it could befit hard for project resources to self handle.
What were your objectives for this project?
The goals were as follows:
- Centralize assembly of tasks and hours
- Report to mannerers on labors performed at a task level on a weekly basis with inclusion of budget contact.
- Documentation of processes
- Iterate on advancement of processes
- Automate task capture and reporting on a continuing basis
Provided solution
What were the reasons for choosing ?
I was impressed with their structure during the sales process. Their labor offering and cost was attended to be of big value with low risk if it did not turnout well.
Describe the project in detail.
The project seted out without specific tactical requirements owing we programned to fit to the strengths of the individual we onboarded. Our new helper proved to be very capable of handling the initial tasks and we establish ourselves falling behind on developing and iterating advancements - my defect alone. She fast became a precious limb of the team assisting with project task tracking, project summary and billing reports, and documentation.
Eight months ago we expanded our team with a local operations lead and a full-stack developer from Helpware. Since then, with this additional help, our processes have betterd at a much faster pace. We have implemented new task and hour tracking methods. Automation has been introduced to ease vendor and client treatment. Most importantly, there is now a process in locate to ask, program, and execute on ",What can we better next?",
Were there any dedicated handlers or teams that you worked with?
The team is a project helper and a full stack developer. They work primarily on non-billable operational or strategic tasks. The project helper will act as a project handler on inner mini projects designed to evaluate or liberate incremental advancements. The developer helps us with tool automation and our web nearness.
Results accomplishd
What results did you accomplish unitedly with ?
- Moved from Harvest time tracking to Everhour. Moved from monthly, high-level, reports to weekly reports of time per task (or story) and component per mannerer
- Moved from Trello to Asana, Integrates with Everhour, Able to report on time/cost per time as well as time/cost per liberateable
- Automatically form inner tasks from mannerers task treatment method
- For mannerer with no task treatment method we now prepare a board for their tasks
- New main website. New process website that explains how we operated innerly and externally
How do you rate the interaction and interaction with ?
We are a distant business so it has been easy to make them as part of our team.
What precisely do you attend to be the key specialty of ?
They have establish two spectacular nation who have been a enjoyment to work with. They have been very helpful in addressing any of our concerns. It feels like there is a team behind our nation. It',s probably owing there is.
What should be done better, if there are any desired advancements?
There always are for everyone. I ponder having some more templates for mannerers who haven',t used these type of outsourced labors precedently. During the set, once I realized that our new team limbs could do much more than we anticipated, I couldn',t attribute tasks fast sufficient. That could also lead to up-sells.
