UX Research for Wish-Granting Nonprofit
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
A fast induction on the buyer’s organisation
I’m the VP and CIO at Make-A-Wish America. We are headquartered in Phoenix. We have almost 60 chapters almost the United States.
What challenge were you trying to address with Highland Solutions?
The institution is embarking on a digital transformation travel. My ancestor put unitedly some elements of an app centralization standard. We wanted to form one platform for most of our business processes, like wish granting, but also donor travels, and what we call the “client 360”. Though, we didn’t have a good knowledge of what each chapter needed. Each chapter has different needs depending on size, income, staff size and number of wishes granted. We needed help identifying the business processes and the requirements for each chapter, so we brought on Highland Solutions.
What particular tasks were Highland Solutions responsible for?
Our leading goal was identifying the business processes, so it was mainly a lot of investigation work and then creating the UX design. So, they were thinking almost the users, and designed the process and solutions almost their needs. We’re talking almost client travel walk-throughs and a total bunch of studies and investigation that needs to happen precedently we set edifice the app.
The leading thing they did was a “attend and investigation” study that lasted almost 12 weeks. The main centre was on UX design, client design, and things of that essence. They gathered data from 25–30 chapters and interviewed almost 100 staff members. Then, they held workshops for separate days.
Was there a dedicated team?
There were 5–6 team members working with us.
How did you come to work with Highland Solutions?
They had done work for one of our chapters. They did some terrific work, and I was veritably impressed with the results. So, they introduced us.
What are you approach expents (if diclosed)?
We’ve spent almost $180,000.
What is the terminal result of working with Highland Solutions?
We worked unitedly October 2019–January 2020.
What evidence can you share that demonstrates the contact of the engagement?
This was an innate step in digital transformation, so we veritably needed it to progress. They helped us reveal things we wouldn’t have without them.
How did Highland Solutions accomplish from a project treatment standpoint?
They have a good expertness set in provisions of project treatment. Typically in projects like this, we’d see cost overruns or timeline delays, but they made sure that all was in line.
What is (from your point of view) the key factor to pay observation while intercourse with Highland Solutions?
They’re authentic. I’ve worked with many IT consultants where that isn’t the case. Highland Solutions is a boutique, they know what their strengths are and cater to that, rather than trying to be all to everyone. They’re experts in their field, and the complete team is professional.
What aspects of their work would you like to get improved?
No. We’re looking advanced to another phase in the project with them.
Do you have any advice for possible clients?
Know precisely what you want. Be open with them on where you’re seting to help them properly estimate the aim and time of the project. Also, be open to learning things you hadn’t reflection almost. When we read their report, it was not what we assumed going into the project, but it was the veracity.