Insurance Company ECM Work
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Can you prepare a brief description of your organisation?
We are a residual market insurance organisation.
What is your role and responsibilities?
I’m the ruler of IT, so I’m responsible for all IT starts, software, hardware, and disaster repossession.
Desired goal
What were your company’s business goals for this particular project?
There are two parts. The leading one was to help us during an crisis, which was last fall when we had to labor victims of a revolution in our state. If our clients need dollars for a claim kindred to home injury of any sort, we have to process the claim fast to get the money to the individual.
The individual that typically did our full treatment imaging solution was no longer useful, so we fast had to change some workflow processes to meet our new IT. We fast establish ImageTech Systems randomly through Google searches.
Their technical individual fast turned almost a statement of work, then overachieved by verity providing clear documentation to validate the requirements, and then execute on those requirements. Their team set up meetings on their own, so they were clear precedently they dove in.
We didn’t have our own test environment for the full treatment environment, but they had a outgrowth and test environment on their end. We needed to confide their outgrowth and test environment precedently we deployed, which worked out. As we updated the workflow, they did some tests precedently we deployed it to origination.
After we got that rolling, we determined that we need to upgrade our total full director method to incorporate Kofax workflow. The total goal of our structure was to handle a Category 5 storm off the coast of our state without paper. For the past 20 years, our team processed seething on paper. This required a multiphase project. There were some software and hardware upgrades. ImageTech Systems helped us with licensing, with hardware remembrance, and other things.
Their team verity talked to the business side of things, and tried to apprehend what the issue was. They validated what that was and documented information for what we wanted from a workflow perspective plainly.
They helped us on many levels: Hardware, software, and business process advancements. All along the way, they used clear documentation, spot-on project treatment, and issued status reports see one Monday. Their cluster worked on weekends when we needed to migrate to origination. No substance what the task was, I felt we always had the A-team.
Provided solution
What was your process for selecting ImageTech Systems?
We had a vendor who used them previously. We had other companies that offered bids, but ImageTech Systems was doing big work, so it was an easy determination.
Were any other technologies used besides IBM ECM products?
We upgraded eClient, their team customized it, and organized it to work better.
When there were issues, they escalated things to IBM, kept the PCR open, and kept tabs of different things. We had documents that would oppose our workflow or cause issues. They’re always proactive to get things completed. They were always clear on where they were, and what we were doing.
Can you give me a perception of the size of the start, whichever in dollar provisions or individualnel hours?
There was one individual working pretty much full time for us, and then one individual working full time on our side as well as many part-time resources. It surely was not a million-dollar project by any resources, but in provisions of licenses and seething else, we’re probably at region of a million dollars at smallest.
When was the main project completed?
We’re tweaking some things right now, so I would say it’s August 30, 2013. There is another circular that we’ll be working with them on kindred to that, and some other advancements in scanning. We have only looked at one section rather than the total service even though this affects the total service. They have been providing hard advice.
Results achieved
Do you have any statistics or metrics to track advancement?
No metrics are useful. We will have some numbers later. Just ponder almost the efficiency advancements by being able to scan barcodes and have all of the information useful in the ECM method.
What is sole or particular almost them compared to other IT vendors that you may have worked with?
When working with an IT vendor, you assess project treatment, technical competency, documentation, and apprehending of the client. The client can be the business client as well as the IT staff. This is one of the few vendors that has the total package.
Are there any areas that you ponder they can better upon or perhaps you would do differently?
Not veritably. No.
