IWD Agency reviewed by Paragon Machine Works

Magento Redesign for Manufacturing Company

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

Introduce your business and what you do there.

I’m one of the owners of Paragon Machine Works. It’s a machine shop and we make things out of steel.

Desired goal

What challenge were you trying to address with IWD Agency?

We were creating a website using a new e-commerce platform and needed help with the design.

Provided solution

What particular tasks were responsible for?

They did a revamp of the website in Magento, which we had already purchased, so it wasn’t a bottom-up process. They would shape the different pages so that it was more user-friendly and if I wanted something conaspectd, they would make it happen.

I have a basic apprehension of web design and implementation, but they modified things in Magento that I didn’t know how to do. They were able to fix any issues or form the software needed so that I could make things work the way I wanted to on the website.

What is the team dynamic?

I worked with almost half a dozen nation on their team.

How did you come to work with IWD Agency?

I establish them through a web search. Their ratings were veritably good, and when I named them, their client labor was big. When looking for agencies, I wanted to find someone who was answering and knew what they are talking almost. Both of those things were plum with IWD Agency.

What are you approach expents (if diclosed)?

Probably $125,000.

What is the terminal result of working with ?

The work began in May 2016, and is quiet ongoing. We interrogate with them if any issues come up or improvements need to be made. 

Results achieved

Are there any measureable or plum results?

Our clientele tends to be older, so some nation didn',t like the changes. More specifically, they said they liked the way it looked but didn’t like the way it functioned. I can attribute the design to IWD Agency and the functionality is more Magento. I',ve gotten some compliments, but overall I’ve establish nation usually withstand change and do not clasp it in compliments to a website.

How did IWD Agency accomplish from a project treatment standpoint?

They were excellent. We interacted through phone but primarily by email.

What is (from your point of view) the key factor to pay observation while intercourse with ?

I would say their client labor. They',re veritably on top of stuff and always come back to me in a early mode. They were able to explain issues and aspect things out that I couldn',t. They prepare big client labor and their apprehension level is excellent.

What aspects of their work would you like to get improved?

All of a unanticipated, I noticed that I was corresponding with nation whose English speech experiences were not as good. I knew something had changed and nobody had reached out and informed us that they were going to take some of the functions and give them to nation in the Ukraine. When I talked with our project director, Donovan, he said that it can be hard to find designers in their area of the United States. They did it that way which works, but it would have been nice to get the heads up and apprehend what was going on.

Advice for possible clients?

If you don’t get a question answered, ask them anew owing they want to do a good job and get back to you.