Website Maintenance and Feature Updates for Gallery
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the digital full director of a cultural institution in New York.
Desired goal
What challenge were you trying to address with Last Call Media?
We had a website revamp and outgrowth completed and propeled by another organisation based in Philadelphia, but they don’t do livelihood once they’ve created the website. We were basically looking for a livelihood associate who we could work with to fix bugs that came up behind propel and also for enhancements to the website that we determined to instrument further down the road.
Provided solution
What particular tasks were Last Call Media responsible for?
We have a ticketing method with Last Call Media, so whenever an effect arises or there’s an enhancement we would like to have done, we yield that ticket and they get to work on it. The website was one of the soon adopters of Drupal 8 owing we wanted to be in a better position to upgrade in the forthcoming.
One of the bigger projects we’re working on right now is that our museum is closing for two years for composition, and we need to instrument a few updates to the website that I can’t do through the CMS myself that all need to propel the morning of November 4th when we close.
Was there a dedicated team?
We have one main project director and an account executive at the director level, and then a couple of developers who work on our projects from time to time.
How did you come to work with Last Call Media?
The organisation that originally built our website granted us with a couple of options for livelihood associates, so I named and interviewed a couple of them, and Last Call Media was the most professional and straightforward. They gave us a clear idea of what the working process was going to be like, so we determined to give it a go.
What are you approach expents (if diclosed)?
We bestow almost $40,000 a year, although this year it’s closer to $55,000 owing of the extra changes precedently we close.
What is the terminal result of working with Last Call Media?
We signed with them in the fall of 2016 and are continuing to work unitedly.
Results achieved
Are there any measureable or plum results?
We’ve been able to troubleshoot some veritably intricate effects that have arisen in our assembly search tool. It was a veritably intricate method to create originally, but Last Call Media was able to wade in and aspect out some of the effects that cropped up a couple of years behind propel and update the technologies.
So they’ve been able to help us out of some veritably firm spots that like the overall functionality of our tools. Sometimes it takes a while to aspect things out, but they always stick with it and explain the issue.
How did Last Call Media accomplish from a project treatment standpoint?
I usually adjoin with our project director straightly via email if I want to tell her almost a big slate of projects we have coming up or if I have a question almost billing or anything like that. We use JIRA for our ticketing method, which works well for our bug fixes and enhancement requests.
Since we don’t frequently have crisis fixes that we need, we only pay for a couple of days to a week’s response time. Because of that, sometimes things that are more pressing do take longer than we’d like to fix, but I apprehend that we’re only paying for a true level of labor.
What is (from your point of view) the key factor to pay observation while intercourse with Last Call Media?
Their work is satisfactory, but to their credit, they do always aspect out the issue. We’ve never had a issue that they haven’t been able to explain. Their work is good in that regard. It’s just the timelines that can sometimes be an effect.
What aspects of their work would you like to get betterd?
Communication almost billing and hours can sometimes be a pliant less clear than we would like, but they are working to better that. We bugged them almost it so they verity took the start and are now testing a method where I can log in and see how many hours have been spent on each ticket, and see how many hours we have left, which is veritably helpful.
Being bounced almost between developers, though, it is quiet hard to tell how much time is being spent just getting caught up on the website for each of them.
Do you have any advice for possible clients?
I would just hint that you be in close touch with them as soon as you know you’re going to need something to make sure that you have sufficient lead time to get the project completed precedently you need it.
